The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Solved
connection to the remote computer has been lost
Hi Connection is disconnected upon verify identity. We have a few hundreds pc's connected to central and recently we are getting this issue when using the client app. these are Windws 10 x86 and x6...
Hi all,
"In order to maintain the highest security standards and promote security practices, LogMeIn no longer support TLS 1.0 and 1.1 communication protocols when establishing session connections. TLS 1.2 is now the lowest supported version." - From Rescue's support page
I wonder if your connectivity issue has to do with the statement above. Can you please check if this is the issue you're having? What are the session logs telling you? You can usually find them at: C:\ProgramData\LogMeIn.
^You had impeccable timing.
I actually opened a ticket with LogMeIn a couple of weeks ago. The level 1 tech has so far tossed out the usual "did you try checking your firewall? Disable antivirus?" It's not that I'm above those issues, but our PCs and laptops are pretty much identical in most regards and the PCs and laptops we've lost access to have identical twins+ roaming around without issue.
We've been trying to sync up for a screenshare troubleshooting session, perhaps this week.
I had considered uninstalling and reinstalling, but am loath to do so for similar distance/access reasons. We can probably get away with it via RDP from another LogMeIn session, unless something goes wrong, and then we are totally screwed.
I'll update this chain with anything relevant from LogMeIn, but at least initially, they seem inclined to think it's something specific with our environment, though I'm of the belief it's something with their software. We'll see who's right.
I'm having the same issue. The dashboard opens fine, but Remote Control hangs on Verify Identity and eventually fails. I've tried every step listed in various help pages and uninstalled/reinstalled. Nothing has worked.
