Forum Discussion

New Contributor

5 years ago

Credit Card Declined

Hi All,

I am from Indonesia and already subscribe using Logmein Central since 2013.

now i want to renew my subscribtion using credit card but why the Transaction Declined?

i can use my credit card on another website with no issue.

Does anyone have same experience with me?

Thanks,

Donny

AshC
5 years ago
Hi Donny,

Are you sure the credit info is accurate, including the Name, Address, Phone, Expiration Date, and Security Key?

If so, you may want to reach out to your bank to see why they declined our purchase attempt.

AshC
Retired GoTo Contributor
5 years ago
Hi Donny,

Are you sure the credit info is accurate, including the Name, Address, Phone, Expiration Date, and Security Key?

If so, you may want to reach out to your bank to see why they declined our purchase attempt.
- dchristiaan
  New Contributor
  5 years ago
  Hi AshC
  
  after check all the details now i already can process the renewal.
  thank you for your reminder.
  - kuser
    New Member
    5 years ago
    I cannot renew my credit card. Help In the billing - billing chronology section it says
    DECLINED