Forum Discussion

MarkusSTS's avatar
MarkusSTS
Active Contributor
2 months ago

Ctrl-Alt-Delete issue again

(EDIT: May have put this in wrong forum. Apologies. Can't find delete button.)

Initial stages of troubleshooting, but right now accessing two different servers running LogMeIn:

GOOD: Version 4.1.0.15576 (Jul 12 2024)

BAD: Version 4.1.0.15702 (Sep 17 2024)

Ctrl-Alt-Del works only on 15576, but not on 15702. Basic setup on both, using administrative logins to access them in LogMeIn.

Anyone else seeing this?

  • KateG's avatar
    KateG
    2 months ago

    Hi MarkusSTS 

    Update 10/10/2024: Our team has released an update with a fix. Please click the version number of the computer on computer list in Central to get the update. 

    ***********************************************************************************************************************

    Our team is aware of this issue on Central and Pro and is working on a fix. We will update this thread as we learn more. 

    As a workaround, we recommend rolling back to the previous build if you are experiencing this issue. If you need the installer for the previous build, can you please comment in this thread or PM me(click on my username, and message option is on the top right) and I will message you the link. 

     

  • KateG's avatar
    KateG
    GoTo Moderator
    2 months ago

    Hi MarkusSTS 

    Update 10/10/2024: Our team has released an update with a fix. Please click the version number of the computer on computer list in Central to get the update. 

    ***********************************************************************************************************************

    Our team is aware of this issue on Central and Pro and is working on a fix. We will update this thread as we learn more. 

    As a workaround, we recommend rolling back to the previous build if you are experiencing this issue. If you need the installer for the previous build, can you please comment in this thread or PM me(click on my username, and message option is on the top right) and I will message you the link. 

     

    • JamieW's avatar
      JamieW
      Visitor
      2 months ago

      Hi Kate,

      We are having the same problem. Where can we download the previous working version?

    • MarkusSTS's avatar
      MarkusSTS
      Active Contributor
      2 months ago

      Hi Kate,

      Not seeing the PM option, but yes I could use the link for the older version. Multiple people in our department are seeing the issue with their systems as well.