Forum Discussion

brunolopes2's avatar
brunolopes2
New Member
6 years ago

Customer service survey

Hello,   Today I opened a case and I would like to know if there's a customer survey after the resolution of the case. Yeah... I didn't have a good experience with an agent today.    If this is t...
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Hello brunolopes2 ,

I am sorry if your recent support experience was poor.

If you have a case that remains unresolvd, you may post that number here so that we can look into it further.

 

Also, describing your issue in detail may yield some insights through the Community here.

  • brunolopes2's avatar
    brunolopes2
    New Member
    6 years ago

    Thanks for replying AshC,

     

    Actually the case was resolved on my end. The case number is 16328093.

     

    The issue is how the case was handled. Points to improvement: I would say soft skills in general. My problem could be resolved in the first call, but he insisted to send us to the support website instead of understand what we were reporting. 

     

     

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      Thanks brunolopes2 , I will share the feedback with our support teams.