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Forum Discussion
Customer service survey
Hello, Today I opened a case and I would like to know if there's a customer survey after the resolution of the case. Yeah... I didn't have a good experience with an agent today. If this is t...
Thanks for replying AshC,
Actually the case was resolved on my end. The case number is 16328093.
The issue is how the case was handled. Points to improvement: I would say soft skills in general. My problem could be resolved in the first call, but he insisted to send us to the support website instead of understand what we were reporting.
Thanks brunolopes2 , I will share the feedback with our support teams.
