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MarkV's avatar
MarkV
Active Contributor
5 years ago
Solved

Errors using Google Chrome

I have several users using Google Chrome as their browser to access LogMeIn Central. When trying to access remote computers they are getting this message: "This site can't provide a secure connection...
  • MarkV's avatar
    MarkV
    5 years ago

    What we suspect is some people here are using Chrome other are still using IE.  What I've found is if I uninstall Logmein Central from PC having this problem and then generate a new install link using Chrome the issue goes away.  Not sure why beyond my technical knowledge but a work around anyway.

     

    Thanks,

     

    Mark Valverde

reekjohns's avatar
reekjohns
New Contributor
4 years ago

When a browser shows the Err_ssl_protocol_error, it indicates the browser is no longer able to access or initiate the secured communication. There is no definite guide for managing this error. Follow given steps to resolve this error from Client side:

 

  • Try correcting the system date and time.
  • Try clearing Google Chrome browsing data.
  • Try clearing your SSL State.
  • Try disabling the QUIC Protocol.
    Try checking your antivirus settings.
  • Try enabling all SSL/TLS versions.

    Also, this error is because of the following server side problems:

 

  • Invalid SSL or SSL is untrusted (self-signed)
  • SSL Not installed properly
  • Old Technology or SSL/TLS version for encryption