2024-04-26 11:43:10.154 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - LoadUrl - received body:
OK
64471 control.lmi-app23-05.logmein.com
63840 control.lmi-app23-07.logmein.com
63827 control.lmi-app23-10.logmein.com
63600 control.lmi-app23-02.logmein.com
63453 control.lmi-app23-09.logmein.com
62912 control.lmi-app23-01.logmein.com
2024-04-26 11:43:10.154 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.31:443/http - Aborted (rcvd 29881 bytes, sent 834 bytes).
2024-04-26 11:43:10.154 - Info - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - WebSvc - Connecting to web gateway control.lmi-app23-07.logmein.com:80...
2024-04-26 11:43:10.154 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - Setup socket for connecting to control.lmi-app23-07.logmein.com on port 80...
2024-04-26 11:43:10.154 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - Resolving address for control.lmi-app23-07.logmein.com...
2024-04-26 11:43:10.154 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - Connecting to control.lmi-app23-07.logmein.com on port 80...
2024-04-26 11:43:10.154 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80 - Connected (SSL: yes).
2024-04-26 11:43:10.154 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - SSL handshake started.
2024-04-26 11:43:28.687 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - Certificate chain verification failed, trust status: 20/100.
2024-04-26 11:43:28.687 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - 2: CN=DigiCert Global Root G2, OU=www.digicert.com, O=DigiCert Inc, C=US; S#=03:3A:F1:E6:A7:11:A9:A0:BB:28:64:B1:1D:09:FA:E5; trust 20/10c.
2024-04-26 11:43:28.687 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - 1: CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1, O=DigiCert Inc, C=US; S#=0C:F5:BD:06:2B:56:02:F4:7A:B8:50:2C:23:CC:F0:66; trust 0/102.
2024-04-26 11:43:28.687 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - 0: CN=*.lmi-app23-07.logmein.com, O=\"GoTo Technologies USA, Inc\", L=Boston, S=Massachusetts, C=US; S#=0E:9E:DC:E4:4F:82:8E:C7:99:F4:45:C1:DB:4D:21:F2; trust 0/102.
2024-04-26 11:43:28.687 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - SSL handshake done.
2024-04-26 11:43:28.687 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - Error (in SslHandshake): Certificate verification failed.
2024-04-26 11:43:28.687 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.206:80/websvc - Closed (rcvd 3821 bytes, sent 621 bytes).
2024-04-26 11:43:28.687 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - WebSvc - Failed to connect to web gateway: The data is invalid. (13)
2024-04-26 11:43:28.687 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - WebSvc - host-delay is 60s
2024-04-26 11:43:28.687 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - WebSvc - Will retry in 201s
2024-04-26 11:46:31.207 - Info - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - WebSvc - Connecting to web gateway control.lmi-app23-09.logmein.com:443...
2024-04-26 11:46:31.207 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - Setup socket for connecting to control.lmi-app23-09.logmein.com on port 443...
2024-04-26 11:46:31.207 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - Resolving address for control.lmi-app23-09.logmein.com...
2024-04-26 11:46:31.222 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - Connecting to control.lmi-app23-09.logmein.com on port 443...
2024-04-26 11:46:31.253 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443 - Connected (SSL: yes).
2024-04-26 11:46:31.253 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - SSL handshake started.
2024-04-26 11:46:49.817 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - Certificate chain verification failed, trust status: 20/100.
2024-04-26 11:46:49.817 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - 2: CN=DigiCert Global Root G2, OU=www.digicert.com, O=DigiCert Inc, C=US; S#=03:3A:F1:E6:A7:11:A9:A0:BB:28:64:B1:1D:09:FA:E5; trust 20/10c.
2024-04-26 11:46:49.817 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - 1: CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1, O=DigiCert Inc, C=US; S#=0C:F5:BD:06:2B:56:02:F4:7A:B8:50:2C:23:CC:F0:66; trust 0/102.
2024-04-26 11:46:49.817 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - 0: CN=*.lmi-app23-09.logmein.com, O=\"GoTo Technologies USA, Inc\", L=Boston, S=Massachusetts, C=US; S#=09:45:85:66:39:40:93:34:90:30:48:94:79:47:2F:AC; trust 0/102.
2024-04-26 11:46:49.817 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - SSL handshake done.
2024-04-26 11:46:49.817 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - Error (in SslHandshake): Certificate verification failed.
2024-04-26 11:46:49.849 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.117:443/websvc - Closed (rcvd 3823 bytes, sent 621 bytes).
2024-04-26 11:46:49.849 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - WebSvc - Failed to connect to web gateway: The data is invalid. (13)
2024-04-26 11:46:49.849 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - WebSvc - host-delay is 60s
2024-04-26 11:46:49.849 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - WebSvc - Will retry in 214s
2024-04-26 11:50:06.086 - Info - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - WebSvc - Connecting to web gateway control.lmi-app23-01.logmein.com:80...
2024-04-26 11:50:06.086 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - Setup socket for connecting to control.lmi-app23-01.logmein.com on port 80...
2024-04-26 11:50:06.087 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - Resolving address for control.lmi-app23-01.logmein.com...
2024-04-26 11:50:06.090 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - Connecting to control.lmi-app23-01.logmein.com on port 80...
2024-04-26 11:50:06.099 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.73:80 - Connected (SSL: yes).
2024-04-26 11:50:06.100 - Debug - LogMeIn - NT AUTHORITY\\SYSTEM - 02912 - 0x000016A8 - Socket - 158.120.18.73:80/websvc - SSL handshake started.
Thanks in Advanced.
","kudosSumWeight":0,"postTime":"2024-04-26T07:18:06.727-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":6,"currentRevision":{"__ref":"Revision:revision:315682_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":810},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:315682":{"__typename":"Conversation","id":"conversation:315682","solved":false,"topic":{"__ref":"ForumTopicMessage:message:315682"},"lastPostingActivityTime":"2024-05-29T10:57:57.375-04:00","lastPostTime":"2024-05-29T10:57:57.375-04:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:315682":{"__typename":"ModerationData","id":"moderation_data:315682","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:315682_1":{"__typename":"Revision","id":"revision:315682_1","lastEditTime":"2024-04-26T07:18:06.727-04:00"},"ForumReplyMessage:message:316475":{"__typename":"ForumReplyMessage","id":"message:316475","conversation":{"__ref":"Conversation:conversation:315682"},"author":{"__ref":"User:user:235172"},"revisionNum":1,"uid":316475,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Central"},"subject":"Re: Failed to connect to web gateway: The data is invalid","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:316475"},"parent":{"__ref":"ForumReplyMessage:message:316149"},"body":"Have you tried installing the certificate in Local Machine, and not Current User?
","body@stringLength":"88","rawBody":"Have you tried installing the certificate in Local Machine, and not Current User?
","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-05-29T10:57:57.375-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:316475_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":565},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1744709451404":{"__typename":"CachedAsset","id":"theme:customTheme1-1744709451404","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Logmein is up to date and they've all been failing over the past month or so. The log keeps cycling the trust chain failure. Manually installing the digicert G2 into trusted root certificates didnt help.
2024-04-25 12:51:35.387 - Info - LogMeIn - NT AUTHORITY\\SYSTEM - 07664 - 0x00000988 - WebSvc - Connecting to web gateway control.lmi-app24-01.logmein.com:443...
2024-04-25 12:51:35.676 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - Certificate chain verification failed, trust status: 20/100.
2024-04-25 12:51:35.676 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - 2: CN=DigiCert Global Root G2, OU=www.digicert.com, O=DigiCert Inc, C=US; S#=03:3A:F1:E6:A7:11:A9:A0:BB:28:64:B1:1D:09:FA:E5; trust 20/10c.
2024-04-25 12:51:35.676 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - 1: CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1, O=DigiCert Inc, C=US; S#=0C:F5:BD:06:2B:56:02:F4:7A:B8:50:2C:23:CC:F0:66; trust 0/102.
2024-04-25 12:51:35.677 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - 0: CN=*.lmi-app24-01.logmein.com, O=\"GoTo Technologies USA, Inc\", L=Boston, S=Massachusetts, C=US; S#=0F:FF:94:1D:96:43:0C:E9:95:71:B0:8B:F7:31:DA:A4; trust 0/102.
2024-04-25 12:51:35.802 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 07664 - 0x00000988 - WebSvc - Failed to connect to web gateway: The data is invalid. (13)
I'm having this same issue on several windows server 2008 machines. Logmein is up to date and they've all been failing over the past month or so. The log keeps cycling the trust chain failure. Manually installing the digicert G2 into trusted root certificates didnt help.
2024-04-25 12:51:35.387 - Info - LogMeIn - NT AUTHORITY\\SYSTEM - 07664 - 0x00000988 - WebSvc - Connecting to web gateway control.lmi-app24-01.logmein.com:443...
2024-04-25 12:51:35.676 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - Certificate chain verification failed, trust status: 20/100.
2024-04-25 12:51:35.676 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - 2: CN=DigiCert Global Root G2, OU=www.digicert.com, O=DigiCert Inc, C=US; S#=03:3A:F1:E6:A7:11:A9:A0:BB:28:64:B1:1D:09:FA:E5; trust 20/10c.
2024-04-25 12:51:35.676 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - 1: CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1, O=DigiCert Inc, C=US; S#=0C:F5:BD:06:2B:56:02:F4:7A:B8:50:2C:23:CC:F0:66; trust 0/102.
2024-04-25 12:51:35.677 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - 0: CN=*.lmi-app24-01.logmein.com, O=\"GoTo Technologies USA, Inc\", L=Boston, S=Massachusetts, C=US; S#=0F:FF:94:1D:96:43:0C:E9:95:71:B0:8B:F7:31:DA:A4; trust 0/102.
2024-04-25 12:51:35.802 - Error - LogMeIn - NT AUTHORITY\\SYSTEM - 07664 - 0x00000988 - WebSvc - Failed to connect to web gateway: The data is invalid. (13)