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VBGuy's avatar
VBGuy
New Contributor
2 years ago

Host Laptop display

Using Central 50 All remote clients are using the latest Host app version 15460. My PCs: Using both Win 10 Home and Win 11 Home - problem is the same when using both. This issue only happens when ...
KateG's avatar
KateG
GoTo Manager
2 years ago

Hi VBGuy Welcome to the GoTo Community, 

 

The scenario sounds like Windows is opening something off-screen.  Do you have an external monitor? If so this article should help explain how to navigate. 

VBGuy's avatar
VBGuy
New Contributor
2 years ago

Hello KateG -

No external monitors in play, but thanks for the reply. 

The article was most helpful for some other lingering  questions I have had.

Thanks again.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    VBGuy thanks for getting back to me. 


    We need to figure out what the laptops experiencing the issue may have in common. Are there any notable differences in the hardware or software configurations between the laptops and desktops that might explain why only laptops are affected? 

     

    • Are they using a docking station perhaps? 
    • Do you know the make/model of the devices? 

     

    • VBGuy's avatar
      VBGuy
      New Contributor
      2 years ago

      Hello KateG -
      Yes, I need to investigate the laptops that work well vs. the ones that over-display.
      I need to make time to query each one and inventory the hardware, drivers, software, etc.
      Hope to do that soon.

      FYI - No docking stations on any laptop.