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NST_Support's avatar
NST_Support
New Contributor
2 years ago
Solved

How to get in contact with Support?

I have submitted a support request a few days back and despite getting a confirmation that someone would 'be in contact shortly' noone has actually replied. Nor am I able to access the mycases page, it is just a blank page that is stuck in a reloading loop (not a PC issue, have tried from a different location, same result).  
Nor can I find any phone number to call anyone...  
So again, how do I get help here?

  • GlennD's avatar
    GlennD
    2 years ago

    Hi NST_Support, welcome to the community.

     

    If you have a support ticket number I can check on its status for you.  Our toll-free support numbers are available by clicking on Contact Us at the top of our support page, or by clicking on Contact Support which is displayed on each support article.

     

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  • NST_Support's avatar
    NST_Support
    New Contributor
    2 years ago

    Ticket number 18800470. I did find the phone number as you described though, thanks.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi NST_Support, welcome to the community.

     

    If you have a support ticket number I can check on its status for you.  Our toll-free support numbers are available by clicking on Contact Us at the top of our support page, or by clicking on Contact Support which is displayed on each support article.