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Lox711's avatar
Lox711
New Member
3 months ago
Solved

Issues Accessing Remote Computers from iPhone

Recently, I noticed that the LogMeIn App icon on my iPhone has changed and now I'm not able to access any of my computer remotely through the LogMeIn app on my iPhone.  It keeps saying "Login Failed - Please check that you are entering the user name and password that you use to log into your computer." I'm entering my username and password exactly the same way as if I am sitting in front of my computer but it's still not working.  Has anyone come across this issue?

  • KateG's avatar
    KateG
    3 months ago

    Hi Lox711 

    Welcome to the Community, have you reviewed this article? 

    Tip: One common reason for failed login is that users enter their LogMeIn ID and password (those are the ones you use to sign in to the Client app or at www.logmein.com), not their computer username and password. See also Logging in to the remote host.

    Another common reason is when your host is on a network domain in which case you have to enter the domain name as well. For example, if your host is on a domain, called besthardwarestore, and your username on the host is jsmith, then your full username is besthardwarestore/jsmith.

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  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago

    Hi Lox711 

    Welcome to the Community, have you reviewed this article? 

    Tip: One common reason for failed login is that users enter their LogMeIn ID and password (those are the ones you use to sign in to the Client app or at www.logmein.com), not their computer username and password. See also Logging in to the remote host.

    Another common reason is when your host is on a network domain in which case you have to enter the domain name as well. For example, if your host is on a domain, called besthardwarestore, and your username on the host is jsmith, then your full username is besthardwarestore/jsmith.