Forum Discussion

BCSTech's avatar
BCSTech
Active Contributor
2 years ago

Issues connecting with DPI-SSL enabled

Our company utilizes DPI-SSL (SSL Inspection) on the perimeter firewall.  For quite some time we have had the issue occur where someone attempts to connect to a PC that it outside of our network and ...
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi BCSTech, 

 

I am looking into this for you at moment, have you tried placing the wildcard between "app" and ".logmein.com ?

 

  • BCSTech's avatar
    BCSTech
    Active Contributor
    2 years ago

    Our firewall doesn't support double wildcard (*.*.logmein.com) or wildcards within the URL (connect.*.logmein.com).  I can only do a wildcard at the beginning of the URL (*.connect.logmein.com).

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      Unfortunately, all of the information that we can share is already covered in our Allowlisting and Firewall Configuration support article. Perhaps your firewall vendor can assist?

       

      • BCSTech's avatar
        BCSTech
        Active Contributor
        2 years ago

        Thanks for checking Glenn.  I've already contacted our firewall vendor.  They recommended I disable SSL inspection for any of the "*.lmi-app**-**.logmein.com" urls.  That is what I've been doing as our workaround.