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Forum Discussion
BCSTech
3 years agoActive Contributor
Issues connecting with DPI-SSL enabled
Our company utilizes DPI-SSL (SSL Inspection) on the perimeter firewall. For quite some time we have had the issue occur where someone attempts to connect to a PC that it outside of our network and ...
GlennD
3 years agoGoTo Manager
Hi BCSTech,
I am looking into this for you at moment, have you tried placing the wildcard between "app" and ".logmein.com ?
BCSTech
3 years agoActive Contributor
Our firewall doesn't support double wildcard (*.*.logmein.com) or wildcards within the URL (connect.*.logmein.com). I can only do a wildcard at the beginning of the URL (*.connect.logmein.com).
- GlennD2 years agoGoTo Manager
Unfortunately, all of the information that we can share is already covered in our Allowlisting and Firewall Configuration support article. Perhaps your firewall vendor can assist?
- BCSTech2 years agoActive Contributor
Thanks for checking Glenn. I've already contacted our firewall vendor. They recommended I disable SSL inspection for any of the "*.lmi-app**-**.logmein.com" urls. That is what I've been doing as our workaround.