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Forum Discussion
crcurran
8 years agoActive Contributor
'Kaspersky Software Updater' keeps installing, but I got rid of Kaspersky AV
I kept finding it on workstations here and there. I would uninstall thinking I missed it, but I continued to find it. I thought maybe there was a remaining workstation acting as a repository and in...
- 8 years ago
Hi crcurran,
I understand your concern and would like to reassure you and all of our Central customers, that we closely monitor and review all 3rd party software that we use. Disabling the Automatic Updates feature will result in the software being removed but, there is also a One2Many script that you can run. I have shared your feedback with the product team.
rjp-sh
9 years agoActive Contributor
On many of my users I have recently noticed that 'Kaspersky Software Updater' was installed around the last week of August. As my users do not have permissions to install software and because most of them have this it I can only assume that with the latest LogMeIn updates that this software was installed by them. With the controversy surrounding Kaspersky it seems this is a bad move on LogMeIn's part - to auto install controversial software on customers machines with no warning or notification.
If people would like to opt-in to this service that seems fine - but to automatically take this step it seems to be a breach of trust on LogMeIn's part. Is there a way to opt out of this service and remove this software from the LMI Central Control Panel?
- d9oo6 years agoVisitor
I just discovered that it is still happening. A brand new computer just rolled out a month ago that never had Kaspersky on it, now does. The user would have not installed the Kaspersky Software updater - it could have only come from Logmein Central. This is very concerning.
- Dan the LAN Man4 years agoActive Contributor
LogMeIn Central is the common thread across multiple clients, Windows servers and personal computers suddenly listing Kaspersky Updater on their installed software list.
I WOULD RATHER THIS DID NOT HAPPEN.
Hopefully LogMeIn Support can convince me it is GOOD to have installed as well as advise me on how remove it and how to stop it from being installed.
- JCAlexandres6 years agoNew Contributor
Talking to LogMeIn tech support, the engineer said they are not installing the Kaspersky Updater, he sia dhe is 100% positive sure LogMeIn anti-virus doesn't use the Kaspersky Updater.
- mparon5 years agoActive Contributor
I also spoke with a logmein tech about this. The kaspersky updater isn't part of an antivirus but is used for updating third party software. It's normal for all central installs if you want to be able to update non-microsoft software. It's a tool for updates.
Not sure why it was so difficult to get this answer from them.
- BangHeadHere9 years agoNew Member
last week LMI "somehow" installed Kaspersky on hundreds of our company computers and uninstalled the Anti-Virus that we were running already
- Vitor_M8 years agoRetired GoTo Contributor
Hello,
The Kaspersky software updater should only be installed if you opt a computer to be part of the Applications feature. ( in your Central console, under application you need to set a computer to be either Automatically update or Manually update) if neither of those are checked the program does not get installed.
BangHeadHere the Kaspersky Endpoint Protection software will attempt to uninstall any local av's it finds, but again the admin needs to choose to push the KES to the users.
Best,
Vitor
- rjp-sh8 years agoActive Contributor
Vitor,
This is incorrect. On all of the computers in my account this software was installed. None of them are marked for automatic updates. LogMeIn should stop misleading its customers when it knows better.
LogMeIn is either guilty of incompetence or negligence - in either case its business practices are shady.
- vinemt9 years agoActive Contributor
It looks like LogMeIn autoinstalled Kaspersky Software Updater without asking. Additionally, it was installed in an insecure manner introducing a vulnerability on every machine on my network. It installed the KSU service and gave "Everyone" control over the service therefore unprivileged users can modify the properties of this service, allowing an unprivileged, local attacker to execute arbitrary code or commands as SYSTEM.
https://msdn.microsoft.com/en-us/library/ms685981(VS.85).aspx
This is Unacceptable. Additionally, there doesn't seem to be a silent uninstaller, which means every system must be visited.
LogMeIn - where do you get off autoinstalling Kaspersky software onto our machines?
- vinemt9 years agoActive Contributor
Silent uninstall string is
msiexec.exe /x{DEEDA858-A9B4-4212-8873-2F2CE2706E68} /qb
It may be part of their new 3rd party software updater system, so if you use that check for further guidance. We don't.
I'll post back if the software recurs after this removal.
Edit 10/27/17 - So far, no recurrance of the installs.
- DNA3e87 years agoNew Member
From the registry the new guid...
MsiExec.exe /X{EB3EB252-23C8-4E03-89DA-3D9BC479BB69} /qb