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mwil's avatar
mwil
New Contributor
6 years ago

Kaspersy Updater filling up hard drive

Hello, We've have had four computers now over the past two weeks where the Kaspersky updater cache folder fills up (\ProgramData\Kaspersky Lab\UCPStorage) all available free disk space. The first t...
matwi's avatar
matwi
New Member
4 years ago

i have this problem almost every week. users can't download or create any file on there desktop on a terabyte Harddrive because kaspersky using all the disk space.  contacted logmein support but they are not doing anything about it and it's been 2 years!!! will not be renewing my contract this year for sure

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Hi Login_Local  matwi  

If you are able to collect the following logs it may help us work with Kaspersky to determine the cause: 

  1.  Enable the product traces:
    1. [HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\KSU\Trace\Default]
    2. "TraceFileMaxLevel"=dword:00000320
    3. "TraceFileEnable"=dword:00000001
  2.  Start/restart the product
  3. Wait till the file increases significantly (500K+ if we’re talking about active growth)
  4. Collect the following files and the registry export:
    1. C:\ProgramData\Kaspersky Lab\UCPStorage
    2. C:\ProgramData\Kaspersky Lab\ksu
    3. HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\KSU