Forum Discussion

JoeyB's avatar
JoeyB
Active Contributor
7 years ago

Lock Keyboard and Mouse issue

Since the new Mojave update, and LogMeIn update added to the permissions (since the popup), when remoting into a machine, the input does not work (keyboard, mouse). The end user is able to type and p...
AshC's avatar
AshC
Retired GoTo Contributor

JoeyB  Sorry, does the problem computer have Webroot security installed there?  If so, this could be conflicting with the LMI attempts to control the host.

JoeyB's avatar
JoeyB
Active Contributor
7 years ago

Ahh sorry.

 

Trend Micro Worry Free Business is the solution.

 

 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    JoeyB  Do you see the same effects when Trend Micro is disabled or removed?

    • JoeyB's avatar
      JoeyB
      Active Contributor
      7 years ago

      Noo, same issue when the Trend micro is turned off as well.

       

    • JoeyB's avatar
      JoeyB
      Active Contributor
      7 years ago

      Hi Ashe,

       

      If you could, can you remove the solution solved as I accidentally clicked on the "Solution Solved".

       

       

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        7 years ago

        JoeyB  I'm afraid those are the only two scenarios I am currently aware of.  To be certain though, you can always double check that the LMI Central version is fully updated, and reinstall to troubleshoot if necessary.