Forum Discussion

Danig2's avatar
Danig2
New Member
3 years ago

Login Loophole

Hi, I am stuck at a login loop. I paid a 1-year subscription on September and I cannot login to my LogMeIn Center to Manage My Networks. I start at the LogMeIn login page (https://www.logmein.com/ ...
Problem
GlennD's avatar
GlennD
GoTo Manager

Hi @Danig2, welcome to the community.

 

Could you please try signing in again using an incognito/private web browser tab to see if the same thing happens again?

 

Jacob_Turner's avatar
Jacob_Turner
New Member
2 years ago

I now have two users experiencing the same looping issue when attempting to log in to Central. The strange thing is that it does not affect any other users currently, just the two of about 20 users that are actively using LogMeIn Central in our subscription. we currently do not have any other subscriptions for any other GoTo product, so I am unsure why it would try to redirect.

 

trying the suggested fix of using a incognito tab did not work, as well as trying different web browsers did not yield any positive results and is still redirecting users.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Jacob_Turner, welcome to the community.

     

    Thank you for trying the incognito browser and confirming it did not work, this may be an account/user-specific issue. Please contact our Support team so they can gather more details about the affected users.