I apologize for the confusion there.
If the affected machines have already gone through a full reboot, would you be able to gather logmeinavserver.log and logmein.log files from PCs where it didn't update?
The PCs have been rebooted several times. Again, it looks as though the AV is on the most current version. But the portal just reports that it is not. In terms of getting you the logs, how can I securely send you these? Thanks.
Sorry for the delay. You can contact Customer Support directly through this support page: https://support.logmeininc.com/central/help/how-do-i-contact-support
This is the standard answer we are getting as well.
I pay logmein thousands of dollars a year, and they cant even offer decent support for the antivirus client.
The logmein central is awesome, but why offer antivirus if you are not going to properly support it???
The message "protected by an older version of antivirus" randomly appears and disappears. No rhyme or reason. Clients now on the latest version of LogMeIn, 4.1.0.14148. No change. Customer support has not been able to assist me with this issue. Stuck in limbo.
