This is the standard answer we are getting as well.
I pay logmein thousands of dollars a year, and they cant even offer decent support for the antivirus client.
The logmein central is awesome, but why offer antivirus if you are not going to properly support it???
The message "protected by an older version of antivirus" randomly appears and disappears. No rhyme or reason. Clients now on the latest version of LogMeIn, 4.1.0.14148. No change. Customer support has not been able to assist me with this issue. Stuck in limbo.
mbrady-cyber mbrady-cyber I apologize for the errors there, but I'm not aware of any known issues that would explain the behavior. Have either of you been able to collect the referenced log files and create a case through Customer Support for an investigation?
Yes, I have opened a case but I have not received any reply back from support after submitting the logs.
pcatonoutpost I think I found your case, where there may have been a disconnect between the Support representative. Could you check your email for their logs request, dated 11/13/20 ? If not, simply call back in at your convenience when you have access to one of the affected machines so that we may gather the necessary information for a detailed investigation.
