Forum Discussion

pcatonoutpost's avatar
pcatonoutpost
Active Contributor
5 years ago

LogMeIn Anti-virus Protected by an older version of antivirus software. Automatic update pending

Several of our clients are displaying the message in the LogMeIn Central portal "Protected by an older version of antivirus software. Automatic update pending."   When I compare AV versions on ...
AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

mbrady-cyber  mbrady-cyber   I apologize for the errors there, but I'm not aware of any known issues that would explain the behavior.  Have either of you been able to collect the referenced log files and create a case through Customer Support for an investigation?

pcatonoutpost's avatar
pcatonoutpost
Active Contributor
5 years ago

Yes, I have opened a case but I have not received any reply back from support after submitting the logs.