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Logmein Antivirus and Windows 10 2004
I just upgraded a test system to the latest Windows 10 2004 released 5/27. But now LMI AV 6.6.16.216 states the "Current operating system version is not supported. Please install the latest product ...
Yes, I can confirm the fix for this came out last week while I was away. Thanks for your patience while we got up to speed.
Same issue here... PC with windows 10 Pro v2004 on it and LogMeInAV won't install.
I never got an error message but after pushing it to the computer I grabbed the install files from C:\Windows\Temp before they were deleted after the automated install fails. . I then extracted those files and manually ran the install and finally got an error that it wasn't compatible with this version of Windows.
Need an update on this ASAP please.
Exactly the same. It was failing on the AV management screen. I remoted on and copied the files to find the error.
We at least need 3 things here:
1. A fix, preferably with the AV team preparing for the update before it is public.
2. Better error message reporting on the LMI AV page. It would have saved me so much time if I had a proper error message. I tried 4 times to download and run this using the AV management page. I ran updates (not 2004, this was before) on the machine too.
3. A message about not being compatible with Windows 10 2004 somewhere on the AV management page maybe?? We can check in advance then without wasting our time.
Yes, I can confirm the fix for this came out last week while I was away. Thanks for your patience while we got up to speed.
Well I just tried to push out the install to a pc I was having issues with and it worked. Would have been nice if support would have updated this but I guess that may be asking for to much.
