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MaVeN's avatar
MaVeN
Contributor
6 years ago

LogMeIn Antivirus Content Control Error

I am not sure if this is related to the other content/SSL issue reported in the community (https://community.logmein.com/t5/LogMeIn-Central-Discussions/Logmein-AV-Block-Certificate-credentials-from-s...
  • MaVeN's avatar
    MaVeN
    6 years ago

    While working with LMI support we had to uninstall both the LMI AV and Client from the computer and remove the endpoint from the web control panel.  Once we did this and then did a full reinstall of all components, everything worked correctly.

     

    This solution was an easy fix since the machine was in our shop, getting prepped for delivery.  I am asking support for a remote resolution (if possible) to resolve the issue as 99% of the time the machine will not be with us.

     

    Hope this helps someone else.

    John

MaVeN's avatar
MaVeN
Contributor
6 years ago

While working with LMI support we had to uninstall both the LMI AV and Client from the computer and remove the endpoint from the web control panel.  Once we did this and then did a full reinstall of all components, everything worked correctly.

 

This solution was an easy fix since the machine was in our shop, getting prepped for delivery.  I am asking support for a remote resolution (if possible) to resolve the issue as 99% of the time the machine will not be with us.

 

Hope this helps someone else.

John