Forum Discussion

Former Member's avatar
Former Member
5 years ago

Logmein Antivirus firewall blocking network printing

Has anyone else run into this and is there a way to resolve? We use IP based printing and after installing Logmein Antivirus (with firewall enabled in the policy), we've experienced issues with prin...
  • TwilightZone's avatar
    TwilightZone
    5 years ago

    I had a problem with network printers also. It was only some of the locations we manage, not all.

    To get ours to work, I tried some things: editing group policy AD (for domain computers) and local GP for non-domain. I added firewall rules into there for the IP ranges needed and ports etc.

     

    I also realised the machines failing were on network connections set as "Public". I used a powershell script and the LMI One2Many feature to change all the network connections to "Private". This was only on the machines not on the AD domain. Luckily in our case, we name all the network adapters on machines the same "Broadband" because we have 2 network cards in use and need to differenciate.

     

    Set-NetConnectionProfile -InterfaceAlias Broadband -NetworkCategory Private
Set-NetConnectionProfile -InterfaceAlias OtherNetwork -NetworkCategory Private

     

    After making these changes, it's all fine.

    Not sure if the Windows Firewall Group Policy rules are having any effect though as LMI seems to manage to firewall. I could easily test by blocking something on GP and see if it takes effect.

jimboelter's avatar
jimboelter
Active Contributor
Come on LogMeIn support, help us customers out!!!!
AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Hi everyone,

I am sorry this is affecting your regular work flows, and the only workaround for now is to disable the LogMeIn Firewall there.  Network printers (connects back on a different port) are not compatible with LMI AV Firewall and you should switch using the Windows Firewall if network printing functionality is needed.

 

  • jayce007's avatar
    jayce007
    New Contributor
    5 years ago
    That's not an acceptable answer. Disabling the software is the only solutions? Is LogMeIn looking into this?
    • dibbl's avatar
      dibbl
      Active Contributor
      5 years ago

      I cancelled my LMI AV subscription because of this.

  • alobdell's avatar
    alobdell
    Active Contributor
    5 years ago

    you guys use bit defender, and there is a fix in bit defender for this problem. You just arn't offering that functionality for the firewall portion of your product.

    • Rubikant's avatar
      Rubikant
      New Member
      3 years ago

      still happening in 2022.

      • jimboelter's avatar
        jimboelter
        Active Contributor
        3 years ago
        I’ve given up on their AV product, terrible implementation and design with what seems like no additional work on it.

        Going the same way as the rest of their suite.