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Former Member's avatar
Former Member
6 years ago
Solved

Logmein Antivirus firewall blocking network printing

Has anyone else run into this and is there a way to resolve? We use IP based printing and after installing Logmein Antivirus (with firewall enabled in the policy), we've experienced issues with prin...
  • TwilightZone's avatar
    TwilightZone
    6 years ago

    I had a problem with network printers also. It was only some of the locations we manage, not all.

    To get ours to work, I tried some things: editing group policy AD (for domain computers) and local GP for non-domain. I added firewall rules into there for the IP ranges needed and ports etc.

     

    I also realised the machines failing were on network connections set as "Public". I used a powershell script and the LMI One2Many feature to change all the network connections to "Private". This was only on the machines not on the AD domain. Luckily in our case, we name all the network adapters on machines the same "Broadband" because we have 2 network cards in use and need to differenciate.

     

    Set-NetConnectionProfile -InterfaceAlias Broadband -NetworkCategory Private
Set-NetConnectionProfile -InterfaceAlias OtherNetwork -NetworkCategory Private

     

    After making these changes, it's all fine.

    Not sure if the Windows Firewall Group Policy rules are having any effect though as LMI seems to manage to firewall. I could easily test by blocking something on GP and see if it takes effect.

DiegoDash's avatar
DiegoDash
Active Contributor
3 years ago

It's been a while since I've been noticing that when I activate the logmein firewall, no one can print to the HP printers we have in the office. This problem is old right. To date there has been no correction.

KateG's avatar
KateG
GoTo Manager
3 years ago

DiegoDash I've moved your post to this thread, you may want to try this solution that has helped some. 

  • DiegoDash's avatar
    DiegoDash
    Active Contributor
    3 years ago

    In 2023 and this problem is still not solved. Could you please move on to more advanced support for an explanation for everyone.

    • EricAnderson's avatar
      EricAnderson
      Active Contributor
      3 years ago

      I just solved this by turning OFF the LogMeIn (BitDefender) Firewall. 
      Printers all came back to life.  Yay!!

      We have many other firewalls available.  We're using those instead.

      • jayce007's avatar
        jayce007
        New Contributor
        2 years ago

        What other Firewalls have you used? I hope you don't have to pay for them since you are ALREADY PAYING for LMI Bitdefender.