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Forum Discussion
Logmein Antivirus firewall blocking network printing
Has anyone else run into this and is there a way to resolve? We use IP based printing and after installing Logmein Antivirus (with firewall enabled in the policy), we've experienced issues with prin...
I had a problem with network printers also. It was only some of the locations we manage, not all.
To get ours to work, I tried some things: editing group policy AD (for domain computers) and local GP for non-domain. I added firewall rules into there for the IP ranges needed and ports etc.
I also realised the machines failing were on network connections set as "Public". I used a powershell script and the LMI One2Many feature to change all the network connections to "Private". This was only on the machines not on the AD domain. Luckily in our case, we name all the network adapters on machines the same "Broadband" because we have 2 network cards in use and need to differenciate.
Set-NetConnectionProfile -InterfaceAlias Broadband -NetworkCategory Private Set-NetConnectionProfile -InterfaceAlias OtherNetwork -NetworkCategory Private
After making these changes, it's all fine.
Not sure if the Windows Firewall Group Policy rules are having any effect though as LMI seems to manage to firewall. I could easily test by blocking something on GP and see if it takes effect.
The reply I've had from Logme Tech support is horrendous - they don't acknowledge the problem exists. instead they seem to think it has something to do with remote printing.
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Hello,
I investigated this and the environment you provided with the printer is related to the article in question, to which the only solution we offer is what is stated in that article.
If you have any questions, please let me know!
Regards,
Sergio | Customer Care Manager
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Hello,
Thanks for your response.
The nature of this case is related to remote printing - wireless printers, and that's the information that was provided to you.
On the other hand, if you need to know how the remote printing feature + how to troubleshoot any networking issue, also how the product works, you can check the following articles:
Remote Printing.
LogMeIn Pro and Firewalls.
If you have any further questions, please let me know!
Regards,
Sergio | Customer Care Manager
--
Hello,
I investigated this and the environment you provided with the printer is related to the article in question, to which the only solution we offer is what is stated in that article.
If you have any questions, please let me know!
Regards,
Sergio | Customer Care Manager
----
Hello,
Thanks for your response.
The nature of this case is related to remote printing - wireless printers, and that's the information that was provided to you.
On the other hand, if you need to know how the remote printing feature + how to troubleshoot any networking issue, also how the product works, you can check the following articles:
Remote Printing.
LogMeIn Pro and Firewalls.
If you have any further questions, please let me know!
Regards,
Sergio | Customer Care Manager
