Forum Discussion

fdoliveira's avatar
fdoliveira
New Contributor
4 years ago

Logmein antivirus install error

Hi everyone   it is not possible to install the logmein antivirus by the panel or by the separate software. The error "the install process was canceled by the user" is displayed at the time the ser...
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

fdoliveira   Is this an error received by an Admin User on the local Windows machine when attempting to install LMI AV? 

  • fdoliveira's avatar
    fdoliveira
    New Contributor
    4 years ago

    AshC thanks for reply

     

    Yeah, that's right.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      OK, we will probably need the log files for a detailed investigation.  They will be in the install directory or the ProgramData directory.Central Log Files
      C:\Program Files\LogMeIn\LogMeIn.log and LMIYYYYMMDD.logLMI Anti-virus (LMI AV)
      Same as other logs.
      C:\ProgramData\LogMeIn - LogMeInAVServer.log

       

      Please contact Customer Support when you have a moment to send these logs from one of the affected machines:  https://support.logmeininc.com/central/help/how-do-i-contact-support

      • fdoliveira's avatar
        fdoliveira
        New Contributor
        4 years ago

        hello AshC .

         

        I already have the logs.

         

        how and where can i send them?