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fdoliveira's avatar
fdoliveira
New Contributor
4 years ago

Logmein antivirus install error

Hi everyone   it is not possible to install the logmein antivirus by the panel or by the separate software. The error "the install process was canceled by the user" is displayed at the time the ser...
Problem
fdoliveira's avatar
fdoliveira
New Contributor

AshC thanks for reply

 

Yeah, that's right.

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

OK, we will probably need the log files for a detailed investigation.  They will be in the install directory or the ProgramData directory.Central Log Files
C:\Program Files\LogMeIn\LogMeIn.log and LMIYYYYMMDD.logLMI Anti-virus (LMI AV)
Same as other logs.
C:\ProgramData\LogMeIn - LogMeInAVServer.log

 

Please contact Customer Support when you have a moment to send these logs from one of the affected machines:  https://support.logmeininc.com/central/help/how-do-i-contact-support

  • fdoliveira's avatar
    fdoliveira
    New Contributor
    4 years ago

    hello AshC .

     

    I already have the logs.

     

    how and where can i send them?

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      fdoliveira  From the article I referenced you can either call directly into Support or create a case there for an email follow up.