Forum Discussion

ddieckman's avatar
ddieckman
Active Contributor
6 years ago

LogMeIn AntiVirus Not Being Detected

Today, all of our computers started slowly showing that they don't have LMI AntiVirus on them anymore even though it is clearly installed. Wonder if LMI pushed an update that broke it.
itbus's avatar
itbus
Active Contributor
6 years ago

Just spent a little more than half an hour with support generating a ticket that should be to level 3 by now.  I'll keep you posted

gcitbm's avatar
gcitbm
Active Contributor
6 years ago

Any update on this issue?

We have been having the same issue for about 5 hours now. LMI support has not been of help yet. 

  • rvazquez's avatar
    rvazquez
    Active Contributor
    6 years ago

    Same here, we have 300+ sites and about half is reporting issues with this... Updates LMI Support Please...

    • SpaceCadet81's avatar
      SpaceCadet81
      Active Contributor
      6 years ago

      They have not even acknowledged the ticket we placed. It would be nice if they could at the least acknowledge the problem and give us a status update.

       

      Where you at LOGMEIN support???

      • ddieckman's avatar
        ddieckman
        Active Contributor
        6 years ago

        No response here either. I can only hope they haven't responded yet because their teams are busy working on a fix.

    • itbus's avatar
      itbus
      Active Contributor
      6 years ago

      Nothing from support since generating a ticket 3 hours ago.  It has now progressed to all machines that are online.