Forum Discussion

MaVeN's avatar
MaVeN
Contributor
6 years ago

LogMeIn Antivirus will not install

I am stuck in a loop installing LogMeIn Antivirus on one endpoint. The system is running Windows 10 1903 (all updates applied) and has a new install of the LMI agent, and I am trying to install LM...
  • PMLouis's avatar
    PMLouis
    5 years ago

    We had experiencing the same issue, and we have received this morning an email LogmeIn support:

    Oct. 20, 2020

    Fixes

    • The new 6.6.21.304 version of LogMeIn AV install now runs without errors on operating systems that have Windows Updates KB4580347 and KB4579311 (Oct 13) deployed.

     

    I wish this could help you, cause i try to reinstall this morning and it works.

AshC's avatar
AshC
Retired GoTo Contributor

Hi John,

Sorry for the error there when attempting the AV install.

 

Are there any messages associated with the red triangle icon?

MaVeN's avatar
MaVeN
Contributor
6 years ago

AshC,

I never heard back from my ticket to support (#disappointed).  I had to deliver this machine to the customer today.  Due to its simple setup (very lucky), I nuked and paved the entire device and reinstalled everything to resolve the issue.  
The red triangle provided no insight.  Basically could not install, see the LogMeIn Support pages.

Thanks for the follow-up.  Hopefully, I will not see this one again.

All the best.  John

  • TXTardis's avatar
    TXTardis
    Active Contributor
    6 years ago

    Sorry Folks having to rebuild the entire computer is NOT a solution to the issue. Having to rebuild a computer is a last ditch effort by a knowledgable person to at least be able to move on. Your Dad calls you on the phone, says: I have an issue, would you consider your response of "Well Dad, looks like you will need to rebuild your computer.......again" to be a "solution"?

  • jgutierrez's avatar
    jgutierrez
    New Member
    6 years ago

    I had to reboot, pushed the LMI A/V multiple times till it finally installed, frustrating when you have 175+ machines.  I called tech support, they have no solution, since it is eventually installing and their a/v is fairly new they are working out the bugs.