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MaVeN's avatar
MaVeN
Contributor
7 years ago
Solved

LogMeIn Antivirus will not install

I am stuck in a loop installing LogMeIn Antivirus on one endpoint. The system is running Windows 10 1903 (all updates applied) and has a new install of the LMI agent, and I am trying to install LM...
  • PMLouis's avatar
    PMLouis
    6 years ago

    We had experiencing the same issue, and we have received this morning an email LogmeIn support:

    Oct. 20, 2020

    Fixes

    • The new 6.6.21.304 version of LogMeIn AV install now runs without errors on operating systems that have Windows Updates KB4580347 and KB4579311 (Oct 13) deployed.

     

    I wish this could help you, cause i try to reinstall this morning and it works.

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

Hi John,

Sorry for the error there when attempting the AV install.

 

Are there any messages associated with the red triangle icon?

MaVeN's avatar
MaVeN
Contributor
7 years ago

I now have this on a server machine I am trying to push the AV to.  

 

The message on the red triangle is:

Unable to install LogMeIn Antivirus.  Visit help.logmein.com for assistance.  
Error message: LogMeIn AV install failed.

 

There are no other AV products on the system.

The installation process reboots the server and then fails.

 

What remedies are there for this issue? (besides nuke and pave as I am not doing that with a server).

 

Thanks.

  • TXTardis's avatar
    TXTardis
    Active Contributor
    7 years ago

    Since on a server my thought is first to check if all protections have been removed.

    If a Windows server: Bitlocker or other Encryption software – Compression is not turned on – Secure Boot is turned off (BIOS) – any products with “helpful AV components” like Acronis’s “Active Protection” that comes with True Image are turned off or might need to be temporarily removed – and if the server is a RO server which will not allow changes to survive a reboot.

     

    Off top of my head would start with those.

    • MaVeN's avatar
      MaVeN
      Contributor
      7 years ago

      If a Windows server: Bitlocker or other Encryption software – Compression is not turned on – Secure Boot is turned off (BIOS) – any products with “helpful AV components” like Acronis’s “Active Protection” that comes with True Image are turned off or might need to be temporarily removed – and if the server is a RO server which will not allow changes to survive a reboot.

      Off top of my head would start with those.

       

      Bitlocker or other Encryption software - no encryption
      Compression - Off
      No secure boot on this server
      Not RO Server

       

      What other suggestions are there since these items are negative?

      Thanks!

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    MaVeN Did you say you already performed a reboot of this server and the LMI AV error is the same?

     

    • MaVeN's avatar
      MaVeN
      Contributor
      7 years ago

      Yes.  Server has been rebooted (this has been ongoing for a month).  

       

      Looking for some sort of remedy.

       

      Thanks!!