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MaVeN's avatar
MaVeN
Contributor
7 years ago
Solved

LogMeIn Antivirus will not install

I am stuck in a loop installing LogMeIn Antivirus on one endpoint. The system is running Windows 10 1903 (all updates applied) and has a new install of the LMI agent, and I am trying to install LM...
  • PMLouis's avatar
    PMLouis
    6 years ago

    We had experiencing the same issue, and we have received this morning an email LogmeIn support:

    Oct. 20, 2020

    Fixes

    • The new 6.6.21.304 version of LogMeIn AV install now runs without errors on operating systems that have Windows Updates KB4580347 and KB4579311 (Oct 13) deployed.

     

    I wish this could help you, cause i try to reinstall this morning and it works.

MaVeN's avatar
MaVeN
Contributor
6 years ago

I now have this on a server machine I am trying to push the AV to.  

 

The message on the red triangle is:

Unable to install LogMeIn Antivirus.  Visit help.logmein.com for assistance.  
Error message: LogMeIn AV install failed.

 

There are no other AV products on the system.

The installation process reboots the server and then fails.

 

What remedies are there for this issue? (besides nuke and pave as I am not doing that with a server).

 

Thanks.

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

MaVeN Did you say you already performed a reboot of this server and the LMI AV error is the same?

 

  • MaVeN's avatar
    MaVeN
    Contributor
    6 years ago

    Yes.  Server has been rebooted (this has been ongoing for a month).  

     

    Looking for some sort of remedy.

     

    Thanks!!