Forum Discussion

MaVeN's avatar
MaVeN
Contributor
7 years ago
Solved

LogMeIn Antivirus will not install

I am stuck in a loop installing LogMeIn Antivirus on one endpoint. The system is running Windows 10 1903 (all updates applied) and has a new install of the LMI agent, and I am trying to install LM...
  • PMLouis's avatar
    PMLouis
    5 years ago

    We had experiencing the same issue, and we have received this morning an email LogmeIn support:

    Oct. 20, 2020

    Fixes

    • The new 6.6.21.304 version of LogMeIn AV install now runs without errors on operating systems that have Windows Updates KB4580347 and KB4579311 (Oct 13) deployed.

     

    I wish this could help you, cause i try to reinstall this morning and it works.

TXTardis's avatar
TXTardis
Active Contributor
6 years ago

Since on a server my thought is first to check if all protections have been removed.

If a Windows server: Bitlocker or other Encryption software – Compression is not turned on – Secure Boot is turned off (BIOS) – any products with “helpful AV components” like Acronis’s “Active Protection” that comes with True Image are turned off or might need to be temporarily removed – and if the server is a RO server which will not allow changes to survive a reboot.

 

Off top of my head would start with those.

MaVeN's avatar
MaVeN
Contributor
6 years ago

If a Windows server: Bitlocker or other Encryption software – Compression is not turned on – Secure Boot is turned off (BIOS) – any products with “helpful AV components” like Acronis’s “Active Protection” that comes with True Image are turned off or might need to be temporarily removed – and if the server is a RO server which will not allow changes to survive a reboot.

Off top of my head would start with those.

 

Bitlocker or other Encryption software - no encryption
Compression - Off
No secure boot on this server
Not RO Server

 

What other suggestions are there since these items are negative?

Thanks!