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Huba's avatar
Huba
New Contributor
4 years ago

LogMeIn AV blocking untrusted certificates for Internal Devices

Hi There,   Just recently, LogMeIn AV has started blocking untrusted certificates for Internal websites. Some of our devices (e.g. routers) have HTTPS using their own internal certs. Previously we ...
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Hi Huba 

I'm sorry we're not aware of any changes from Bit Defender that would start blocking certs.  

 

Do you have any examples / screen shots of this behavior? 

 

Please see if you can help us gather local debug logs on affected machines: 

  1. From an elevated CMD, browse to the install location and run product.console.exe /c Support.StartSession scenario=generic outputPath=C:\Windows\temp to enable logging;
  2. Reproduce the issue
  3. Wait at least 1-2 minutes then disable logging and generate the logs archive by running product.console.exe /c Support.EndSession

 

Huba's avatar
Huba
New Contributor
4 years ago

Hi AshC, 

 

See below the error in our browser. If I disable AV via Central, then the webpage loads correctly.

I have generated the logs, can you please tell me where to upload the data? I prefer to not place the details openly on the web.

 

Kind Regards,