Forum Discussion

James18's avatar
James18
New Member
2 years ago

LogMeIn Client Bug After Forced Password Resets

After the forced password resets last week, a couple people in our organization were getting the following message:  Turns out to be something related (at least from what I can tell), to the "I ...
Windows
  • GlennD's avatar
    GlennD
    2 years ago

    Hi James18, welcome to the community.

     

    Thank you for sharing this with us, I will look into adding this information to our support site FAQs.

     

    Central customers can also clear these saved devices by signing in and selecting Configuration > Devices and then Wipe Credentials on the right.

     

sphothisane's avatar
sphothisane
Active Contributor
2 years ago

Me and a coworker of mine are both having this same issue. after about 10 minutes or so we are logged out of LMI and need to enter in all our login info. i have sense done this and it is still happening. and other ideas?

    • sphothisane's avatar
      sphothisane
      Active Contributor
      2 years ago

      Hey Glen we are using the windows desktop app. I have done a complete reinstall with files being deleted, as well as using the delete all stored login credentials on the client. i have even bumped the idle time to a full day 

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        Thanks sphothisane I ran this past some of the support team and it doesn't appear to be a known issue, so calling in would be the best bet so they can gather more details and troubleshoot.