Forum Discussion

James18's avatar
James18
New Member
2 years ago

LogMeIn Client Bug After Forced Password Resets

After the forced password resets last week, a couple people in our organization were getting the following message:  Turns out to be something related (at least from what I can tell), to the "I ...
Windows
  • GlennD's avatar
    GlennD
    2 years ago

    Hi James18, welcome to the community.

     

    Thank you for sharing this with us, I will look into adding this information to our support site FAQs.

     

    Central customers can also clear these saved devices by signing in and selecting Configuration > Devices and then Wipe Credentials on the right.

     

ChristopherDK's avatar
ChristopherDK
Active Contributor

Same issue, the provided "solution" is not doing anything to help. They should not have this marked as solved because it is not. 

HappyHippo's avatar
HappyHippo
Contributor
2 years ago

We are having the same issue across some of our users. Ever since the new password implementation users are being logged out of the app and website every 10 minutes or so, sometimes even during a remote connection. We have tried reinstalls, clearing cache etc....

 

Can we please have a fix for this rather than having to call support?

 

Thank you

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    HappyHippo Can you please try the following: 

     

    • Deleted all stored login credentials on the app
    • restart the computer
    • request the password reset 
    • try logging in again

    If this doesn't do the trick, you should contact customer support directly. 

    • sphothisane's avatar
      sphothisane
      Active Contributor
      2 years ago

      Is it all possible to the team to implement a button on the admin console side to send this type of link to reset the password to who is ever having this issue? that way its not something everyone can do, unless you are the admin of the account? just a suggestion to possible pass along. more of my team at work are also having this issue now out of no where.

      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        sphothisane thanks for your input here, I'll pass this idea on to the team. For now, we recommend the troubleshoots in this thread, if that doesn't work, you should contact customer support directly.