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Solved
LogMeIn Client Bug After Forced Password Resets
After the forced password resets last week, a couple people in our organization were getting the following message: Turns out to be something related (at least from what I can tell), to the "I ...
We are having the same issue across some of our users. Ever since the new password implementation users are being logged out of the app and website every 10 minutes or so, sometimes even during a remote connection. We have tried reinstalls, clearing cache etc....
Can we please have a fix for this rather than having to call support?
Thank you
HappyHippo Can you please try the following:
- Deleted all stored login credentials on the app
- restart the computer
- request the password reset
- try logging in again
If this doesn't do the trick, you should contact customer support directly.
Is it all possible to the team to implement a button on the admin console side to send this type of link to reset the password to who is ever having this issue? that way its not something everyone can do, unless you are the admin of the account? just a suggestion to possible pass along. more of my team at work are also having this issue now out of no where.
sphothisane thanks for your input here, I'll pass this idea on to the team. For now, we recommend the troubleshoots in this thread, if that doesn't work, you should contact customer support directly.
