Forum Discussion

James18's avatar
James18
New Member
3 years ago
Solved

LogMeIn Client Bug After Forced Password Resets

After the forced password resets last week, a couple people in our organization were getting the following message:  Turns out to be something related (at least from what I can tell), to the "I ...
  • GlennD's avatar
    GlennD
    3 years ago

    Hi James18, welcome to the community.

     

    Thank you for sharing this with us, I will look into adding this information to our support site FAQs.

     

    Central customers can also clear these saved devices by signing in and selecting Configuration > Devices and then Wipe Credentials on the right.

     

sphothisane's avatar
sphothisane
Active Contributor
3 years ago

Is it all possible to the team to implement a button on the admin console side to send this type of link to reset the password to who is ever having this issue? that way its not something everyone can do, unless you are the admin of the account? just a suggestion to possible pass along. more of my team at work are also having this issue now out of no where.

KateG's avatar
KateG
GoTo Manager
3 years ago

sphothisane thanks for your input here, I'll pass this idea on to the team. For now, we recommend the troubleshoots in this thread, if that doesn't work, you should contact customer support directly.