The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
James18
3 years agoNew Member
LogMeIn Client Bug After Forced Password Resets
After the forced password resets last week, a couple people in our organization were getting the following message: Turns out to be something related (at least from what I can tell), to the "I ...
- 3 years ago
Hi James18, welcome to the community.
Thank you for sharing this with us, I will look into adding this information to our support site FAQs.
Central customers can also clear these saved devices by signing in and selecting Configuration > Devices and then Wipe Credentials on the right.
KateG
3 years agoGoTo Manager
essemmbee I reviewed your case and asked for an agent to follow up. Sorry for the inconvenience, I hope this gets resolved for your soon.
ATPolar
3 years agoActive Contributor
Our users are also having this issue and it seems to be creating quite a bit of negative sentiment towards LMI. I tried contacting support and they had no knowledge of the issue and suggested uninstalling/reinstalling to fix. This didn't help. I don't want to have to talk support through resetting each one of our users passwords, there must be a better way to resolve this? Until then i'll be pushing for us to move to a competitor that doesn't force me to login every 15 mins
- essemmbee3 years agoActive Contributor
If you are still having this issue, then please check out the solution at
I wish you success!
- GlennD3 years agoGoTo Manager
Closing this thread. While the forced password reset appears to have worked for some customers, we continue to investigate the issue where customers are being signed out on trusted devices. If you are having this issue please follow this post for updates: Logmein not saving logon information