essemmbee I reviewed your case and asked for an agent to follow up. Sorry for the inconvenience, I hope this gets resolved for your soon.
Our users are also having this issue and it seems to be creating quite a bit of negative sentiment towards LMI. I tried contacting support and they had no knowledge of the issue and suggested uninstalling/reinstalling to fix. This didn't help. I don't want to have to talk support through resetting each one of our users passwords, there must be a better way to resolve this? Until then i'll be pushing for us to move to a competitor that doesn't force me to login every 15 mins
If you are still having this issue, then please check out the solution at
I wish you success!
Closing this thread. While the forced password reset appears to have worked for some customers, we continue to investigate the issue where customers are being signed out on trusted devices. If you are having this issue please follow this post for updates: Logmein not saving logon information
