The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

James18's avatar
James18
New Member
3 years ago
Solved

LogMeIn Client Bug After Forced Password Resets

After the forced password resets last week, a couple people in our organization were getting the following message:  Turns out to be something related (at least from what I can tell), to the "I ...
  • GlennD's avatar
    GlennD
    3 years ago

    Hi James18, welcome to the community.

     

    Thank you for sharing this with us, I will look into adding this information to our support site FAQs.

     

    Central customers can also clear these saved devices by signing in and selecting Configuration > Devices and then Wipe Credentials on the right.

     

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Closing this thread. While the forced password reset appears to have worked for some customers, we continue to investigate the issue where customers are being signed out on trusted devices. If you are having this issue please follow this post for updates: Logmein not saving logon information