Hi digicloud ,
Apologies for the repeated error there, and I'll check on your case for the purposes of escalation.
Since the problem began have you tried installing the application with Avast completely disabled or removed?
Have you also tried running the file specifically as Administrator from the saved folder?
Hi thanks for the quick reply. When I did call the logmein level 1 support, we did a remote session, we disabled avast temp and same thing. We also tried running as administrator, same thing. We have even attempted to install the logmein windows desktop client which didnt install correctly also, even with avast cloud care disabled. Any further thoughts? And thanks for your help.
** Avast could still be active in the background even when disabled, acting on prior decisions alone.
If you've already tested a brand new Admin User on the affected PC, I'll have someone follow up with you as soon as possible.
hi thanks for your help again, also to add we added an exception in avast cloud care see the following screenshot:
When you say you will have someone reach out, the ticket numebr with logmein was:
11697720
Do you think someone from logmein level 2 / 3 technical support will call me during Australian business hours GMT+10?
Yes, I expect a follow up, but do know that AUS hours are ending soonish. If necessary we will schedule an appointment for Monday/Tuesday of the following week.
