the last few months we've found hundreds of folders in C:\Windows\Temp named "waapi-<10 digits>". Each folder contains one file called ".sig" and one or more files named "<24 hex digits>". The folders are created about 15 minutes apart. Adds up to about 20GB per month.No problem deleting these files as they accumulate, but we want to know where they come from. ProcMon shows they are being created by LogMeInGoogling finds some similar reports, including this discussionFolder Waapi-xxxxxx | GoTo Community - 324046but nothing to explain where the come from or what do about it, other than delete them.Any ideas?

Hi Glenn - we purged them today, but there were about 2000 of them going back to 7/15 (when we last looked and purged). Here's the current statusvery punctual - created around quarter past, half past, and quarter to the hour, but not on the hour. The ones at quarter past and quarter to have two files, the ones at half past have a third file that is substantially larger The large file has a header that reads "SQLite format 3". The smaller file just has a string that corresponds to the name of the folder (in this case "1755721744"). The .sig file is a mix of characters, nothing legible.

Hi jeffrey_katz Apologies for the confusion, I accidentally hit the accepted solution button, but then removed it. That didn't stop the email though, sorry for the confusion. Glenn is out through Thanksgiving, I've been looking for your case but I'm having trouble finding it. Do you happen to have a case number? I can also create a case for you if there isn't a case currently active. JAAS I see that your case is currently under review and has now been escalated. I'll keep an eye out on the progress.

Hi Kate, I never had a ticket number, only that post where Glenn said he has a ticket open.

Hi jeffrey_katz, They are type of temporary file that is created during a process and they should self delete. The Resolve customer who posted a similar question reported back that the issue resolved itself. I've reached out to the team to find out which process is creating them, how many are you seeing that are older than 24 hours?

Hi Glenn - 74 folders created 8/21, 53 folders created 8/22 as of 4:43pm. Punctual also - 13, 29 and 43 minutes past the hour every hour. I left the monitor running to check for any activity at the top of the hour, but none seen.

logmein creating "waapi" folders | GoTo Community

13 Replies

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jeffrey_katz
Active Contributor
3 months ago
that's great, thank you!
KateG
GoTo Manager
3 months ago
Thanks for getting back to me, I found an internal ticket. I've reported the issue persists for you. I see the team is reviewing the issue JAAS reported and will keep you updated.
jeffrey_katz
Active Contributor
3 months ago
Hi Kate, I never had a ticket number, only that post where Glenn said he has a ticket open.
KateG
GoTo Manager
3 months ago
Hi jeffrey_katz

Apologies for the confusion, I accidentally hit the accepted solution button, but then removed it. That didn't stop the email though, sorry for the confusion.

Glenn is out through Thanksgiving, I've been looking for your case but I'm having trouble finding it. Do you happen to have a case number? I can also create a case for you if there isn't a case currently active.

JAAS I see that your case is currently under review and has now been escalated. I'll keep an eye out on the progress.
jeffrey_katz
Active Contributor
3 months ago
so this is really odd, I just received "A topic you're following on GoTo Community now has an accepted solution." And it points to the 3 month old post that says "I have a ticket open with the team and I will keep up updated on the progress."
Hardly a solution...
jeffrey_katz
Active Contributor
3 months ago
no, as below - no followup from GoTo. Behavior persists.
JAAS
Active Contributor
3 months ago
Did your team ever got back to you? I'm seeing the same behaviour.
jeffrey_katz
Active Contributor
3 months ago
nothing further from support, and it still happens. I just set up a task to purge > 14 days.
JAAS
Active Contributor
3 months ago
I'm seeing the same thing. Any update with your ticket?
GlennD
GoTo Manager
6 months ago
jeffrey_katz I have a ticket open with the team and I will keep up updated on the progress.