Forum Discussion

jeffrey_katz's avatar
jeffrey_katz
Active Contributor
4 months ago

logmein creating "waapi" folders

the last few months we've found hundreds of folders in C:\Windows\Temp named "waapi-<10 digits>". Each folder contains one file called ".sig" and one or more files named "<24 hex digits>". The folders are created about 15 minutes apart. Adds up to about 20GB per month.

No problem deleting these files as they accumulate, but we want to know where they come from. ProcMon shows they are being created by LogMeIn

Googling finds some similar reports, including this discussion

Folder Waapi-xxxxxx | GoTo Community - 324046

but nothing to explain where the come from or what do about it, other than delete them.

Any ideas?

 

13 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    28 days ago

    Thanks for getting back to me, I found an internal ticket. I've reported the issue persists for you. I see the team is reviewing the issue JAAS​ reported and will keep you updated. 

  • jeffrey_katz's avatar
    jeffrey_katz
    Active Contributor
    29 days ago

    Hi Kate, I never had a ticket number, only that post where Glenn said he has a ticket open.

  • KateG's avatar
    KateG
    GoTo Manager
    30 days ago

    Hi jeffrey_katz​ 

    Apologies for the confusion, I accidentally hit the accepted solution button, but then removed it. That didn't stop the email though, sorry for the confusion. 

    Glenn is out through Thanksgiving, I've been looking for your case but I'm having trouble finding it. Do you happen to have a case number? I can also create a case for you if there isn't a case currently active.  

    JAAS​ I see that your case is currently under review and has now been escalated. I'll keep an eye out on the progress. 

  • jeffrey_katz's avatar
    jeffrey_katz
    Active Contributor
    30 days ago

    so this is really odd, I just received "A topic you're following on GoTo Community now has an accepted solution." And it points to the 3 month old post that says "I have a ticket open with the team and I will keep up updated on the progress."

    Hardly a solution...

     

  • jeffrey_katz's avatar
    jeffrey_katz
    Active Contributor
    31 days ago

    no, as below - no followup from GoTo. Behavior persists.

  • JAAS's avatar
    JAAS
    Active Contributor
    31 days ago

    Did your team ever got back to you? I'm seeing the same behaviour.

  • jeffrey_katz's avatar
    jeffrey_katz
    Active Contributor
    31 days ago

    nothing further from support, and it still happens. I just set up a task to purge > 14 days.

  • JAAS's avatar
    JAAS
    Active Contributor
    31 days ago

    I'm seeing the same thing. Any update with your ticket?