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barceneaux's avatar
barceneaux
Active Contributor
3 years ago

LogMeIn Display Issues - Mac OS 11.6 (Big Sur) & 12.2 (Monterey)

After searching endlessly for a fix to this issue, I have resorted to posting what I am experiencing.   I handle LogMeIn on (let's just call it) a lot of Mac computers for our organization.   I h...
Problem
  • GaborO's avatar
    GaborO
    3 years ago

    Hi barceneaux !

    Thanks for giving a hint (fast user switching) on how the issue usually reoccurs for you. With this help we managed to reproduce and identify the root cause of the issue.

    While there is a solution to remediate the problem, by unchecking & checking "Screen Recording" -> "LMIGUIAgent" in Security & Privacy settings, It is just a temporarily fix.

    The real fix requires some development and a new release. We will inform you when the fix is ready.

     

    A note just to make things clear: the "caffeinate -u -t 2" command was a temporary solution for the black screen issue when the display went to sleep due to energy saving settings. We launched a fix in our latest release (4.1.0.12203) for that problem.

barceneaux's avatar
barceneaux
Active Contributor

This has NOT been resolved.

 

While both solutions:

  • unchecking & checking "Screen Recording" -> "LMIGUIAgent" in Security & Privacy settings
  • running caffeinate -u -t 2 

Do work temporarily, quick switching between user profiles will cause this issue to happen again. It does not fail. This happens on EVERY Mac we have running Big Sur & Monterey.

 

At this point, it is a bit ridiculous that we have not had a permanent fix. I even spent an afternoon on phone support with LogMeIn with no solution.

 

What is going on? Is no one else experiencing this issue?

GaborO's avatar
GaborO
GoTo Contributor
3 years ago

Hi barceneaux !

Thanks for giving a hint (fast user switching) on how the issue usually reoccurs for you. With this help we managed to reproduce and identify the root cause of the issue.

While there is a solution to remediate the problem, by unchecking & checking "Screen Recording" -> "LMIGUIAgent" in Security & Privacy settings, It is just a temporarily fix.

The real fix requires some development and a new release. We will inform you when the fix is ready.

 

A note just to make things clear: the "caffeinate -u -t 2" command was a temporary solution for the black screen issue when the display went to sleep due to energy saving settings. We launched a fix in our latest release (4.1.0.12203) for that problem.

  • barceneaux's avatar
    barceneaux
    Active Contributor
    3 years ago

    Thank you, Gabor. I appreciate the response. We are anxiously awaiting the fix.

     

    I'm sure if future renditions of MacOS cause issues with LMI, we will find them. We manage a ton of Mac machines [mostly] running the latest MacOS.

     

    In the future, is there a better way for me to report bugs similar to this one?

    • barceneaux's avatar
      barceneaux
      Active Contributor
      3 years ago

      While LogMeIn works on the fix for this issue, I have found a workaround.

       

      The solution is to disable Fast User Switching entirely. While this may be an issue for some users that bounce from one account to another, this will [seemingly] fix the issue with LMI.

       

      To permanently disable FUS on a Mac machine, run these Terminal commands:

      1. sudo defaults write /Library/Preferences/.GlobalPreferences MultipleSessionEnabled -bool false
      2. defaults write .GlobalPreferences userMenuExtraStyle -int 0
      3. defaults -currentHost write com.apple.controlcenter UserSwitcher -int 8

       

      So far, every machine we have deployed this fix on has not had the issue again - even after multiple restarts and attempts to break LMI again.