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barceneaux's avatar
barceneaux
Active Contributor
3 years ago

LogMeIn Display Issues - Mac OS 11.6 (Big Sur) & 12.2 (Monterey)

After searching endlessly for a fix to this issue, I have resorted to posting what I am experiencing.   I handle LogMeIn on (let's just call it) a lot of Mac computers for our organization.   I h...
  • GaborO's avatar
    GaborO
    2 years ago

    Hi barceneaux !

    Thanks for giving a hint (fast user switching) on how the issue usually reoccurs for you. With this help we managed to reproduce and identify the root cause of the issue.

    While there is a solution to remediate the problem, by unchecking & checking "Screen Recording" -> "LMIGUIAgent" in Security & Privacy settings, It is just a temporarily fix.

    The real fix requires some development and a new release. We will inform you when the fix is ready.

     

    A note just to make things clear: the "caffeinate -u -t 2" command was a temporary solution for the black screen issue when the display went to sleep due to energy saving settings. We launched a fix in our latest release (4.1.0.12203) for that problem.