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nikhsub1's avatar
nikhsub1
Active Contributor
7 years ago

Logmein Mac Client Still Crashing

So, logmein client on my mac still crashes regularly. No update has ever kept this from happening. To be clear, this is me using the logmein client to connect to other computers, not connecting to my...
nikhsub1's avatar
nikhsub1
Active Contributor
7 years ago
    0x7fff56bf1000 -     0x7fff56e48ff3  libFosl_dynamic.dylib (18.3.4) <EA8C2050-7DB0-3CA4-9FE3-A818D92A0A10> /usr/lib/libFosl_dynamic.dylib
    0x7fff56e68000 -     0x7fff56e6ffff  libMatch.1.dylib (31.200.1) <EF8164CB-B599-39D9-9E73-4958A372DC0B> /usr/lib/libMatch.1.dylib
    0x7fff56e99000 -     0x7fff56eb7fff  libMobileGestalt.dylib (645.260.6) <E6886F57-20FD-37E0-A0B9-BB2D97BA5202> /usr/lib/libMobileGestalt.dylib
    0x7fff56eb8000 -     0x7fff56eb8fff  libOpenScriptingUtil.dylib (179.1) <4D603146-EDA5-3A74-9FF8-4F75D8BB9BC6> /usr/lib/libOpenScriptingUtil.dylib
    0x7fff56ff8000 -     0x7fff56ff9ffb  libSystem.B.dylib (1252.250.1) <846C1496-EA15-3D78-A229-74E90E20658C> /usr/lib/libSystem.B.dylib
    0x7fff56ffa000 -     0x7fff57074ff7  libTelephonyUtilDynamic.dylib (3705) <155194D3-2B24-3A5F-9C04-364E0D583C60> /usr/lib/libTelephonyUtilDynamic.dylib
    0x7fff57075000 -     0x7fff57076fff  libThaiTokenizer.dylib (2.15.1) <ADB37DC3-7D9B-3E73-A72A-BCC3433C937A> /usr/lib/libThaiTokenizer.dylib
    0x7fff57088000 -     0x7fff5709effb  libapple_nghttp2.dylib (1.24.1) <6F04250A-6686-3FDC-9A8D-290C64B06502> /usr/lib/libapple_nghttp2.dylib
    0x7fff5709f000 -     0x7fff570c8ffb  libarchive.2.dylib (54.250.1) <47289946-8504-3966-9127-6CE39993DC2C> /usr/lib/libarchive.2.dylib
    0x7fff570c9000 -     0x7fff57148fff  libate.dylib (1.13.8) <92B44EDB-369D-3EE8-AEC5-61F8B9313DBF> /usr/lib/libate.dylib
    0x7fff5714c000 -     0x7fff5714cff3  libauto.dylib (187) <3E3780E1-96F3-3A22-91C5-92F9A5805518> /usr/lib/libauto.dylib
    0x7fff5714d000 -     0x7fff5721bfff  libboringssl.dylib (109.250.2) <8044BBB7-F6E0-36C1-95D1-9C2AB19CF94A> /usr/lib/libboringssl.dylib
    0x7fff5721c000 -     0x7fff5722cffb  libbsm.0.dylib (39.200.18) <CF381E0B-025B-364F-A83D-2527E03F1AA3> /usr/lib/libbsm.0.dylib
    0x7fff5722d000 -     0x7fff5723afff  libbz2.1.0.dylib (38.200.3) <272953A1-8D36-329B-BDDB-E887B347710F> /usr/lib/libbz2.1.0.dylib
    0x7fff5723b000 -     0x7fff5728eff7  libc++.1.dylib (400.9.4) <9A60A190-6C34-339F-BB3D-AACE942009A4> /usr/lib/libc++.1.dylib
    0x7fff5728f000 -     0x7fff572a4ff7  libc++abi.dylib (400.17) <38C09CED-9090-3719-90F3-04A2749F5428> /usr/lib/libc++abi.dylib
    0x7fff572a5000 -     0x7fff572a5ff3  libcharset.1.dylib (51.200.6) <2A27E064-314C-359C-93FC-8A9B06206174> /usr/lib/libcharset.1.dylib
    0x7fff572a6000 -     0x7fff572b6ffb  libcmph.dylib (6.15.1) <9C52B2FE-179F-32AC-B87E-2AFC49ABF817> /usr/lib/libcmph.dylib
    0x7fff572b7000 -     0x7fff572cfffb  libcompression.dylib (52.250.2) <7F4BB18C-1FB4-3825-8D8B-6E6B168774C6> /usr/lib/libcompression.dylib
    0x7fff57544000 -     0x7fff5755afff  libcoretls.dylib (155.220.1) <4C64BE3E-41E3-3020-8BB7-07E90C0C861C> /usr/lib/libcoretls.dylib
    0x7fff5755b000 -     0x7fff5755cff3  libcoretls_cfhelpers.dylib (155.220.1) <0959B3E9-6643-3589-8BB3-21D52CDF0EF1> /usr/lib/libcoretls_cfhelpers.dylib
    0x7fff576fa000 -     0x7fff577f2ff7  libcrypto.35.dylib (22.260.1) <91C3D71A-4D1D-331D-89CC-67863DF10574> /usr/lib/libcrypto.35.dylib
    0x7fff579f5000 -     0x7fff57a00ff7  libcsfde.dylib (546.50.1) <7BAF8FCF-33A1-3C7C-8FEB-2020C8ED6063> /usr/lib/libcsfde.dylib
    0x7fff57a08000 -     0x7fff57a5eff7  libcups.2.dylib (462.10) <2AC7B8C3-0D25-3E0F-A34A-94658A06FF94> /usr/lib/libcups.2.dylib
    0x7fff57b92000 -     0x7fff57b92fff  libenergytrace.dylib (17.200.1) <80BB567A-FD18-3497-BF97-353F57D98CDD> /usr/lib/libenergytrace.dylib
    0x7fff57bc4000 -     0x7fff57bc9ff7  libgermantok.dylib (17.15.2) <E5F0F794-FF27-3D64-AE52-C78C6A84DD67> /usr/lib/libgermantok.dylib
    0x7fff57bca000 -     0x7fff57bcfff7  libheimdal-asn1.dylib (520.260.1) <C5AD6198-2E19-3033-B939-FC55A5610291> /usr/lib/libheimdal-asn1.dylib
    0x7fff57bfa000 -     0x7fff57ceafff  libiconv.2.dylib (51.200.6) <2047C9B7-3F74-3A95-810D-2ED8F0475A99> /usr/lib/libiconv.2.dylib
    0x7fff57ceb000 -     0x7fff57f4cfff  libicucore.A.dylib (62135.0.1) <B7B07D20-7FB3-3DED-BE6D-8D55BB832313> /usr/lib/libicucore.A.dylib
    0x7fff57f99000 -     0x7fff57f9afff  liblangid.dylib (128.15.1) <22D05C4F-769B-3075-ABCF-44A0EBACE028> /usr/lib/liblangid.dylib
    0x7fff57f9b000 -     0x7fff57fb3ff3  liblzma.5.dylib (10.200.3) <E1F4FD60-1CE4-37B9-AD95-29D348AF1AC0> /usr/lib/liblzma.5.dylib
    0x7fff57fcb000 -     0x7fff5806fff7  libmecab.1.0.0.dylib (779.24.1) <A8D0379B-85FA-3B3D-89ED-5CF2C3826AB2> /usr/lib/libmecab.1.0.0.dylib
    0x7fff58070000 -     0x7fff58274fff  libmecabra.dylib (779.24.1) <D71F71E0-30E2-3DB3-B636-7DE13D51FB4B> /usr/lib/libmecabra.dylib
    0x7fff5844c000 -     0x7fff5879dff7  libnetwork.dylib (1229.250.15) <72C7E9E3-B2BE-3300-BE1B-64606222022C> /usr/lib/libnetwork.dylib
    0x7fff5882f000 -     0x7fff58fb4fdf  libobjc.A.dylib (756.2) <7C312627-43CB-3234-9324-4DEA92D59F50> /usr/lib/libobjc.A.dylib
    0x7fff58fc6000 -     0x7fff58fcaffb  libpam.2.dylib (22.200.1) <586CF87F-349C-393D-AEEB-FB75F94A5EB7> /usr/lib/libpam.2.dylib
    0x7fff58fcd000 -     0x7fff59002fff  libpcap.A.dylib (79.250.1) <C0893641-7DFF-3A33-BDAE-190FF54837E8> /usr/lib/libpcap.A.dylib
    0x7fff5911b000 -     0x7fff59133ffb  libresolv.9.dylib (65.200.2) <893142A5-F153-3437-A22D-407EE542B5C5> /usr/lib/libresolv.9.dylib
    0x7fff59135000 -     0x7fff59170ff3  libsandbox.1.dylib (851.270.1) <04B924EF-2385-34DF-807E-93AAD9EF3AAB> /usr/lib/libsandbox.1.dylib
    0x7fff59184000 -     0x7fff59185ff7  libspindump.dylib (267.3) <6F5ACDCA-7528-3E7F-92CB-460E0D3AB637> /usr/lib/libspindump.dylib
    0x7fff59186000 -     0x7fff59363fe7  libsqlite3.dylib (274.25) <A5712136-F1C0-3AEE-9FBF-CCCB413942B8> /usr/lib/libsqlite3.dylib
    0x7fff5951b000 -     0x7fff5957affb  libusrtcp.dylib (1229.250.15) <36BBD474-FAE5-366F-946D-16C5C4B4A792> /usr/lib/libusrtcp.dylib
    0x7fff5957b000 -     0x7fff5957eff7  libutil.dylib (51.200.4) <CE9B18C9-66ED-32D4-9D29-01F8FCB467B0> /usr/lib/libutil.dylib
    0x7fff5957f000 -     0x7fff5958cfff  libxar.1.dylib (417.1) <39CCF46B-C81A-34B1-92A1-58C4E5DA846E> /usr/lib/libxar.1.dylib
    0x7fff59591000 -     0x7fff59673ff3  libxml2.2.dylib (32.8) <54F896CF-6D83-300B-9CD9-1636BE5375A4> /usr/lib/libxml2.2.dylib
    0x7fff59674000 -     0x7fff5969cff3  libxslt.1.dylib (16.4) <38EF67A9-8D5D-3214-A424-A00FE1BB4364> /usr/lib/libxslt.1.dylib
    0x7fff5969d000 -     0x7fff596afff7  libz.1.dylib (70.200.4) <B048FC1F-058F-3A08-A1FE-81D5308CB3E6> /usr/lib/libz.1.dylib
    0x7fff596dd000 -     0x7fff596deffb  liblog_network.dylib (1229.250.15) <C9C042D5-C018-3FB6-AC50-F11F44F3D815> /usr/lib/log/liblog_network.dylib
    0x7fff59e93000 -     0x7fff59e97ff3  libcache.dylib (81) <1987D1E1-DB11-3291-B12A-EBD55848E02D> /usr/lib/system/libcache.dylib
    0x7fff59e98000 -     0x7fff59ea2ff3  libcommonCrypto.dylib (60118.250.2) <1765BB6E-6784-3653-B16B-CB839721DC9A> /usr/lib/system/libcommonCrypto.dylib
    0x7fff59ea3000 -     0x7fff59eaaff7  libcompiler_rt.dylib (63.4) <5212BA7B-B7EA-37B4-AF6E-AC4F507EDFB8> /usr/lib/system/libcompiler_rt.dylib
    0x7fff59eab000 -     0x7fff59eb4ff7  libcopyfile.dylib (146.250.1) <98CD00CD-9B91-3B5C-A9DB-842638050FA8> /usr/lib/system/libcopyfile.dylib
    0x7fff59eb5000 -     0x7fff59f39fc3  libcorecrypto.dylib (602.260.2) <01464D24-570C-3B83-9D18-467769E0FCDD> /usr/lib/system/libcorecrypto.dylib
    0x7fff59fc0000 -     0x7fff59ff9ff7  libdispatch.dylib (1008.250.7) <26DF5B1E-A388-38EF-B73B-AF0E93FB02DB> /usr/lib/system/libdispatch.dylib
    0x7fff59ffa000 -     0x7fff5a026ff7  libdyld.dylib (655.1.1) <002418CC-AD11-3D10-865B-015591D24E6C> /usr/lib/system/libdyld.dylib
    0x7fff5a027000 -     0x7fff5a027ffb  libkeymgr.dylib (30) <0D0F9CA2-8D5A-3273-8723-59987B5827F2> /usr/lib/system/libkeymgr.dylib
    0x7fff5a028000 -     0x7fff5a034ff3  libkxld.dylib (4903.270.19.100.1) <603314EA-60DB-3031-82FA-379E324397D9> /usr/lib/system/libkxld.dylib
    0x7fff5a035000 -     0x7fff5a035ff7  liblaunch.dylib (1336.261.2) <2B07E27E-D404-3E98-9D28-BCA641E5C479> /usr/lib/system/liblaunch.dylib
    0x7fff5a036000 -     0x7fff5a03bfff  libmacho.dylib (927.0.2) <898E5A88-E67A-3351-926A-791553A8C64F> /usr/lib/system/libmacho.dylib
    0x7fff5a03c000 -     0x7fff5a03effb  libquarantine.dylib (86.220.1) <6D0BC770-7348-3608-9254-F7FFBD347634> /usr/lib/system/libquarantine.dylib
    0x7fff5a03f000 -     0x7fff5a040ff7  libremovefile.dylib (45.200.2) <9FBEB2FF-EEBE-31BC-BCFC-C71F8D0E99B6> /usr/lib/system/libremovefile.dylib
    0x7fff5a041000 -     0x7fff5a058ff3  libsystem_asl.dylib (356.200.4) <A62A7249-38B8-33FA-9875-F1852590796C> /usr/lib/system/libsystem_asl.dylib
    0x7fff5a059000 -     0x7fff5a059ff7  libsystem_blocks.dylib (73) <A453E8EE-860D-3CED-B5DC-BE54E9DB4348> /usr/lib/system/libsystem_blocks.dylib
    0x7fff5a05a000 -     0x7fff5a0e1fff  libsystem_c.dylib (1272.250.1) <7EDACF78-2FA3-35B8-B051-D70475A35117> /usr/lib/system/libsystem_c.dylib
    0x7fff5a0e2000 -     0x7fff5a0e5ffb  libsystem_configuration.dylib (963.260.1) <58041E0B-C75E-34D0-BE9F-2F729D6B7990> /usr/lib/system/libsystem_configuration.dylib
    0x7fff5a0e6000 -     0x7fff5a0e9ff7  libsystem_coreservices.dylib (66) <719F75A4-74C5-3BA6-A09E-0C5A3E5889D7> /usr/lib/system/libsystem_coreservices.dylib
    0x7fff5a0ea000 -     0x7fff5a0f0fff  libsystem_darwin.dylib (1272.250.1) <EC9B39A5-9592-3577-8997-7DC721D20D8C> /usr/lib/system/libsystem_darwin.dylib
    0x7fff5a0f1000 -     0x7fff5a0f7ff7  libsystem_dnssd.dylib (878.270.2) <E9A5ACCF-E35F-3909-AF0A-2A37CD217276> /usr/lib/system/libsystem_dnssd.dylib
    0x7fff5a0f8000 -     0x7fff5a143ffb  libsystem_info.dylib (517.200.9) <D09D5AE0-2FDC-3A6D-93EC-729F931B1457> /usr/lib/system/libsystem_info.dylib
    0x7fff5a144000 -     0x7fff5a16cff7  libsystem_kernel.dylib (4903.270.19.100.1) <587FF625-368D-310D-A8C7-D53536A4830F> /usr/lib/system/libsystem_kernel.dylib
    0x7fff5a16d000 -     0x7fff5a1b8ff7  libsystem_m.dylib (3158.200.7) <F19B6DB7-014F-3820-831F-389CCDA06EF6> /usr/lib/system/libsystem_m.dylib
    0x7fff5a1b9000 -     0x7fff5a1e3fff  libsystem_malloc.dylib (166.270.1) <05A4BAEE-F2DA-3ACB-B02C-F263CF612B81> /usr/lib/system/libsystem_malloc.dylib
    0x7fff5a1e4000 -     0x7fff5a1eeff7  libsystem_networkextension.dylib (767.250.2) <FF06F13A-AEFE-3A27-A073-910EF78AEA36> /usr/lib/system/libsystem_networkextension.dylib
    0x7fff5a1ef000 -     0x7fff5a1f6fff  libsystem_notify.dylib (172.200.21) <145B5CFC-CF73-33CE-BD3D-E8DDE268FFDE> /usr/lib/system/libsystem_notify.dylib
    0x7fff5a1f7000 -     0x7fff5a200fef  libsystem_platform.dylib (177.250.1) <16949870-9152-3B0D-9EF0-40FAF84B0F1E> /usr/lib/system/libsystem_platform.dylib
    0x7fff5a201000 -     0x7fff5a20bff7  libsystem_pthread.dylib (330.250.2) <2D5C08FF-484F-3D59-9132-CE1DCB3F76D7> /usr/lib/system/libsystem_pthread.dylib
    0x7fff5a20c000 -     0x7fff5a20fff7  libsystem_sandbox.dylib (851.270.1) <9494594B-5199-3186-82AB-5FF8BED6EE16> /usr/lib/system/libsystem_sandbox.dylib
    0x7fff5a210000 -     0x7fff5a212ff3  libsystem_secinit.dylib (30.260.2) <EF1EA47B-7B22-35E8-BD9B-F7003DCB96AE> /usr/lib/system/libsystem_secinit.dylib
    0x7fff5a213000 -     0x7fff5a21aff3  libsystem_symptoms.dylib (820.267.1) <ACBB64D0-0C00-31D2-82B0-421E802670B2> /usr/lib/system/libsystem_symptoms.dylib
    0x7fff5a21b000 -     0x7fff5a230fff  libsystem_trace.dylib (906.260.1) <FC761C3B-5434-3A52-912D-F1B15FAA8EB2> /usr/lib/system/libsystem_trace.dylib
    0x7fff5a232000 -     0x7fff5a237ffb  libunwind.dylib (35.4) <24A97A67-F017-3CFC-B0D0-6BD0224B1336> /usr/lib/system/libunwind.dylib
    0x7fff5a238000 -     0x7fff5a267fff  libxpc.dylib (1336.261.2) <7DEE2300-6D8E-3C00-9C63-E3E80D56B0C4> /usr/lib/system/libxpc.dylib

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 13725
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 47863553
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=523.8M resident=0K(0%) swapped_out_or_unallocated=523.8M(100%)
Writable regions: Total=486.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=486.1M(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework               896K        7 
Activity Tracing                   256K        1 
CG backing stores                 36.2M        8 
CG image                           264K       24 
CG raster data                    1624K       92 
CoreAnimation                    164.0M      114 
CoreGraphics                         8K        1 
CoreImage                          116K       24 
CoreUI image data                 2940K       29 
CoreUI image file                  340K        5 
Dispatch continuations            16.0M        1 
Foundation                           4K        1 
IOKit                             15.5M        2 
Image IO                          5188K      206 
Kernel Alloc Once                    8K        1 
MALLOC                           245.7M      529 
MALLOC guard page                   48K       12 
Memory Tag 242                      12K        1 
OpenGL GLSL                        256K        3 
SQLite page cache                   64K        1 
STACK GUARD                       56.1M       15 
Stack                             15.2M       21 
VM_ALLOCATE                        580K       27 
__DATA                            77.2M      332 
__FONT_DATA                          4K        1 
__GLSLBUILTINS                    5176K        1 
__LINKEDIT                       223.3M        6 
__TEXT                           300.5M      331 
__UNICODE                          564K        1 
libnetwork                         128K        1 
mapped file                       63.4M       27 
shared memory                     2784K       17 
===========                     =======  ======= 
TOTAL                              1.2G     1842 

Model: MacBookPro13,3, BootROM 256.0.0.0.0, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.38f7
Graphics: kHW_IntelHDGraphics530Item, Intel HD Graphics 530, spdisplays_builtin
Graphics: kHW_AMDRadeonPro460Item, AMD Radeon Pro 460, spdisplays_pcie_device, 4 GB
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)
Bluetooth: Version 6.0.13d3, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: iBridge
USB Device: easystore 25FC
Thunderbolt Bus: MacBook Pro, Apple Inc., 41.1
Thunderbolt Bus: MacBook Pro, Apple Inc., 41.1
AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

Hi there,

I am sorry to hear about the repeated LMI failures on your Mac computer. 

 

Since the problem began have you done anything to troubleshoot locally there?

Are any other applications acting abnormally while you are logged in?

  • nikhsub1's avatar
    nikhsub1
    Active Contributor
    7 years ago

    No I have not. This has happened with the LMI client on mac for me since the app was released several years ago. I have done clean installations etc, does not matter. It's always been garbage.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      7 years ago

      Please help us by creating a case with Customer Support by telephone: https://www.logmein.com/support/contact-us? 

       

      In this way we can file a ticket for the error after fully documenting all environental factors.