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jjones-tcp's avatar
jjones-tcp
New Contributor
5 years ago
Solved

Logmein takes up 4GB of ram and lots of cpu

Hello - we have a Dell Precision workstation we support and Logmein is taking up 4GB of ram and pegging the cpu to 100% sometimes.  We've tried reinstalling Logmein and updating video drivers to no a...
  • Robertrr's avatar
    Robertrr
    4 years ago

    FYI, Support had be disable the LogMeIn AV Management feature, and so far I have not seen the issue for 24 hours.  Not claiming victory yet but I thought I'd pass it on.  Add the below entry in the Registry:

     

    [HKEY_LOCAL_MACHINE\SOFTWARE\LogMeIn\V5\AVManagement]
    "Disabled"=dword:00000001

     

     

    Robert

jjones-tcp's avatar
jjones-tcp
New Contributor
5 years ago

Windows 10 Pro.    The monitor is a Dell U3417W and resolution is 3440x1440.

 

thank you

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

If Dell has no driver updates available on their website, then you may want to call into Customer Support when you have access to the problem machine, in order to collect log files and compare those with Windows events.

  • jjones-tcp's avatar
    jjones-tcp
    New Contributor
    5 years ago

    Thanks AshC.   We tried the latest Dell video driver for the OEM card and are having the same issue.  Thanks for the suggestions.  We'll call in.

    • Robertrr's avatar
      Robertrr
      Active Contributor
      4 years ago

      Has anyone ever found a resolution for this issue?  I'm having the same issue and Support has not been able to resolve it.  I have over 100 PCs using LMI and only one is having this issue.

       

      Thanks,

      Robert

      • jjones-tcp's avatar
        jjones-tcp
        New Contributor
        4 years ago

        Robert,

         

        We are facing this on 10 or more machines.   Dell Precision Towers, probably 3-4 years old, some Dell Latitude and potentially Dell optiplex units.   We have reinstalled Windows but the issue persists and makes the PC unusable.   We've been forced to use Splashtop as a workaround on these machines for remote access.   Logmein support has this with their tier 2 support but its slow going with LMI support.    We opened a critical support case with Microsoft for $500 and they proved its not Windows, hence the ball being back in LMI's court.