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Forum Discussion

wlatour's avatar
wlatour
New Contributor
7 years ago

Mac OS 10.15 (Catalina)

I have a group of newer Mac mini workstations.  (all were purchased at the same time) they came with 10.13 and were upgraded to 10.14.  Logmein worked fine with these versions.  However, after perfor...
OmarS's avatar
OmarS
New Contributor
6 years ago

Hi,

 

I have MacOS Catalina 10.15.2 and I'm not able to use my keyboard during a remote session since upgrading!

Have you noticed anything like this?

wlatour's avatar
wlatour
New Contributor
6 years ago

Catalina has a load of new security features (that need to be disabled for LogMein)

 

see

https://help.logmein.com/articles/en_US/FAQ/I-can-t-type-when-accessing-macOS-Catalina-What-can-I-do/?q=catalina&l=en_US&fs=Search&pn=1

 

and

 

https://help.logmein.com/articles/en_US/FAQ/How-can-I-remote-control-a-customer-s-Mac-running-macOS-Catalina/?q=catalina&l=en_US&fs=Search&pn=1

 

The folks at Logmein took a while to post these, but they have resolved the issues i have had with Logmein and Catalina.  I still don't like Catalina, it is the Vista of the mac world.

  • OmarS's avatar
    OmarS
    New Contributor
    6 years ago

    Hi wlatour..

    Thanks for your reply..

    Actually, maybe I wasn't clear about what I was doing...

    I'm trying to access Windows 7 and 10 machines from my MacBook and not able to get any keyboard input to show on the Windows PC's

    • wlatour's avatar
      wlatour
      New Contributor
      6 years ago

      I have seen that before.  the logmein client for mac is quite flaky.  Reboot your mac and you will be able to connect.  It happens to me quite frequently. I use a macbook pro and it happens regardless of whether you are connecting to a mac or PC.  I have opened support issues about this in the past, with no resolution other than rebooting.

      • WFAutomation's avatar
        WFAutomation
        New Member
        6 years ago

        Hi

         

        we are experiencing the same issue when using LogmeIn for clients on 10.14 or 10.15 from machines using macOS 10.13 (Siera) or lower.  The remote connection is made but the remote display is all dark - no video.  On some occasions teh Finder Menu bar is visable but you can not see the pulldown menu items.

         

        Can someone at LogMeIn please provide the Community with difinitive instructions on how to deal with this issue?  Or anyone from the Community if you know the workaround / fix please chime in.

         

        Thank you