Forum Discussion
I feel like my issue which started today probably is not related to arm12345's, but I figured I would post here as well in case it isn't a coincidence. I do not want to hijack arm12345's thread though, so if my issue is different, I will start my own thread.
My boss uses a MacBook Pro with Big Sur to remotely control the PC we have for him in the office. This had been working fine for about 16 months now. However, today he received a popup message from Finder "you do not have permission to open the application "LogMeIn Client" (see image below).
I am not a Mac user. But in googling around for this error, I see that the Big Sur update caused this error for a lot of applications at least initially when it was first released. It seems like that may have had something to do with code signing?
The last time my boss successfully used LMI was on Aug 2, 2021, so this issue could have been introduced anytime in the past month. So it looks like theoretically he could be seeing new impacts of OS X 11.5, 11.5.1, or 11.5.2. I don't know if LogMeIn regularly posts release notes, but the latest I can find seem to be from March, so maybe there haven't been any new LMI releases recently.
Is there any possibility that an OS X update or a LMI Client update in the past ~month caused these issues for both arm12345 and my boss? If my issue is unrelated, please do not let me hijack arm12345's thread.
My boss was able to get connected today. He said he "found a Mac app for LogMeIn...works flawlessly". There doesn't appear to be a Mac-compatible app on iTunes, so I'm still trying to get confirmation that he downloaded it from the legit LMI website 😕
But arm12345 have you ever tried manually downloading the LMI client app directly from the LMI website (as opposed to downloading it when you are prompted to do so after logging in)? Could there possibly be some kind of Apple safety/security thing that prevents the client app from being run out of the temporary downloads folder (as opposed to if you would manually download it and save it to your desktop or something)? This is the link I could find, but I have no idea if this is always the latest version: https://secure.logmein.com/LogMeInClientMac.dmg