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Forum Discussion

Arai's avatar
Arai
Active Contributor
4 years ago
Solved

Can not connect with client app

I can not been able to connect from the client application since about October 2021. Show detail Negotiating SSL... SSL connected and negotiated the following cipher: Key exchange: TLS_AES_25...
Jahmil's avatar
Jahmil
Active Contributor
2 years ago

I cant connect with one of PCs that i have acces in LogMeIn

give the following error:

error occurred: error:0a000410:lib(20)::reason(1040)

 

i uninstall and reinstall fresh copy an get the same error

GaborO's avatar
GaborO
GoTo Contributor
2 years ago

Hi Jahmil!
Welcome to the GoTo Community.

 

It seems that the new version of LogMeIn service cannot load its old certificate.

To fix it no need to reinstall LogMeIn.

Run this command in an administrator command prompt on the computer you want to access, to regenerate the service's certificate:

"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc

 

Please note that auto-login from the client will fail for the first time. Then it should be working.

  • Arai's avatar
    Arai
    Active Contributor
    2 years ago

    Thank you, this also solved my problem

    This will free you from using a browser for 2 years

  • Jahmil's avatar
    Jahmil
    Active Contributor
    2 years ago

    Thanks a lot GaborO

     

    i follow your instructions, close & start LogMeIn and now works

     

    i repeat thanks a lot

     

     

  • GaborO's avatar
    GaborO
    GoTo Contributor
    2 years ago

    Hi Jahmil!

    The problem is that Windows returns a 3-digit "sub-region-code" instead of the 2-character "alpha-2" country code. Check for example: https://github.com/lukes/ISO-3166-Countries-with-Regional-Codes/blob/master/all/all.csv 
    Based on the 419 value, you might be in the Latin America and the Caribbean region.

    I've seen this problem in Mexico.

    To overcome on this problem you have to explicitly specify the 2-digit code of your country. So find the "alpha-2" code of your country in the table above and issue the following command in an administrator command prompt:

    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "<alpha-2 code of your coutry>" -createsc

    For example if you are in Mexico, then issue the following command:

    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "MX" -createsc

  • Jahmil's avatar
    Jahmil
    Active Contributor
    2 years ago

    Thanks GlennD

     

    see the result

     

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Jahmil,

     

    Can you please try the following:

     

    Open the command prompt of my computer in LogMeIn Client
    1. cd "C:\Program Files (x86)\LogMeIn\x64"
    2. cmd
    3. logmein.exe cert -createca "LogMeIn CA on %COMPUTERNAME%" -createsc "%COMPUTERNAME%"
    4. net stop LogMeIn && net start LogMeIn

     

     

  • Jahmil's avatar
    Jahmil
    Active Contributor
    2 years ago

    the command shows;