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Former Member's avatar
Former Member
6 years ago
Solved

Logmein Antivirus firewall blocking network printing

Has anyone else run into this and is there a way to resolve? We use IP based printing and after installing Logmein Antivirus (with firewall enabled in the policy), we've experienced issues with prin...
  • TwilightZone's avatar
    TwilightZone
    5 years ago

    I had a problem with network printers also. It was only some of the locations we manage, not all.

    To get ours to work, I tried some things: editing group policy AD (for domain computers) and local GP for non-domain. I added firewall rules into there for the IP ranges needed and ports etc.

     

    I also realised the machines failing were on network connections set as "Public". I used a powershell script and the LMI One2Many feature to change all the network connections to "Private". This was only on the machines not on the AD domain. Luckily in our case, we name all the network adapters on machines the same "Broadband" because we have 2 network cards in use and need to differenciate.

     

    Set-NetConnectionProfile -InterfaceAlias Broadband -NetworkCategory Private
Set-NetConnectionProfile -InterfaceAlias OtherNetwork -NetworkCategory Private

     

    After making these changes, it's all fine.

    Not sure if the Windows Firewall Group Policy rules are having any effect though as LMI seems to manage to firewall. I could easily test by blocking something on GP and see if it takes effect.

DiegoDash's avatar
DiegoDash
Active Contributor
12 months ago

It doesn't make sense for us to disable Logmein's firewall for the printer to work. It's been an error for years and we don't have anything working providing data for this correction. Paying and not using the firewall is unacceptable. Does the board know about this?

timau's avatar
timau
Active Contributor
12 months ago

I agree disabling the firewall SHOULDN'T be the only option to print reliably!

 

Logme in must have know about this for a long time - yet they continue to sell it (We just purchased it) The Tech support saying its just a remote issue show the lack of what I can see being any care or responsibility.

 

For an integrated offering its actually very lacking in features that you would expect of any AV package. To then find out we must manually remove it on EACH computer is also unbelievable in this day and age.