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Logmein takes up 4GB of ram and lots of cpu
Hello - we have a Dell Precision workstation we support and Logmein is taking up 4GB of ram and pegging the cpu to 100% sometimes. We've tried reinstalling Logmein and updating video drivers to no a...
FYI, Support had be disable the LogMeIn AV Management feature, and so far I have not seen the issue for 24 hours. Not claiming victory yet but I thought I'd pass it on. Add the below entry in the Registry:
[HKEY_LOCAL_MACHINE\SOFTWARE\LogMeIn\V5\AVManagement]
"Disabled"=dword:00000001Robert
Robert,
We are facing this on 10 or more machines. Dell Precision Towers, probably 3-4 years old, some Dell Latitude and potentially Dell optiplex units. We have reinstalled Windows but the issue persists and makes the PC unusable. We've been forced to use Splashtop as a workaround on these machines for remote access. Logmein support has this with their tier 2 support but its slow going with LMI support. We opened a critical support case with Microsoft for $500 and they proved its not Windows, hence the ball being back in LMI's court.
Wow, you're still having this issue after more than a year! That doesn't bode well for our chances of resolving this anytime soon.
Out of ~ 150 endpoints, I'm only seeing this on a single Dell XPS PC. This particular office has five other identical PCs that are basically configured the same, and are so far unaffected by this issue. I did get a 3-4 day reprieve from this issue a few weeks ago after I updated the Adobe Creative Cloud application on this PC. The CC app would not launch, and none of the Adobe apps had updated in quite a while. I manually installed the latest CC app, then updates all the Adobe apps to the latest versions and removed the multiple old versions that were still installed. After that, the LMI issue disappeared for several days, but then came back. I'm wondering if you have any of the Adobe Creative Cloud apps on your PCs, or if you had uninstalled any of the Dell Support applications. I uninstalled all of the Dell apps except for Dell Update.
Robert
Thank you!
We also have verified this fix works on two affected machines so far. Will test on a few more.FYI, Support had be disable the LogMeIn AV Management feature, and so far I have not seen the issue for 24 hours. Not claiming victory yet but I thought I'd pass it on. Add the below entry in the Registry:
[HKEY_LOCAL_MACHINE\SOFTWARE\LogMeIn\V5\AVManagement]
"Disabled"=dword:00000001Robert
Confirmed - no Adobe CC.
We did uninstall most of the Dell stuff.
The Microsoft case was inconclusive. They don't do root cause analysis for third party apps.
Robertrr I appreciate the update. Were you able to send this data to the Support agent handling the case as well?
jjones-tcp Please let us know how the troubleshooting goes.
Thanks.
I don't believe we did have Adobe CC on there. We did uninstall some of the Dell stuff. I'm going to ping my boss on this thread as he took over on this one and had opened the MS case, etc. He may have more details for you.
