Forum Discussion

AndrewH85's avatar
AndrewH85
Active Contributor
5 years ago
Solved

Screen Blanking not working after Windows 10 2004

Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.  My employee's are working remotely and rely on screen blanking for privacy. My co...
  • AshC's avatar
    AshC
    5 years ago

    Thanks for your patience everyone. 

     

    We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher.  Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method. 

     

MarkM1's avatar
MarkM1
New Member
5 years ago

We have also noticed recently that some users screens are not blanked out. We have recently been upgrading userrs PCs to Windows 10, update 2004 and it does appear to be those PCs that are affected. We have had to go around the office and turn everyones monitor off. Do we know if a fix will be applied soon? 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    I apologize for the delays in supporting Windows 10 V2004, and expect an update regarding Central services very soon.  

     

    Thanks for your patience. 

    • kparker0620's avatar
      kparker0620
      New Contributor
      5 years ago

      I need my blank screen to work again as I work with credit card info. 

    • tonyv1's avatar
      tonyv1
      Active Contributor
      5 years ago

      HI - When is this update coming? It has been almost 3 months and we are still having the same issue. 

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        I'm sorry for the delays and will try to get an update in the next week from our development team.

    • tabakdds's avatar
      tabakdds
      Active Contributor
      5 years ago

      Not working here either. I hope update will come out soon

  • AndrewH85's avatar
    AndrewH85
    Active Contributor
    5 years ago

    Mark,

    They did not give me any indication of a time frame for a fix. When I called they still considered 2004 to be in preview/beta yet it was released.

    I've tried lots of things to resolve the issue from my end but it ended up being frutiless. Rollback was about the only thing that worked.