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Forum Discussion

AndrewH85's avatar
AndrewH85
Active Contributor
6 years ago
Solved

Screen Blanking not working after Windows 10 2004

Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.  My employee's are working remotely and rely on screen blanking for privacy. My co...
  • AshC's avatar
    AshC
    5 years ago

    Thanks for your patience everyone. 

     

    We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher.  Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method. 

     

ITDEPT87's avatar
ITDEPT87
Active Contributor
5 years ago

Ash,

 

We have tested the latest release and confirmed that the screen does in fact blank out. Can you confirm what the solution is for the mouse lag that is now experienced when the screen is blanked?

 

It seems that adjusting the color quality from HD is the current work around. However this change is not retained for the next login.

dstech's avatar
dstech
New Contributor
5 years ago

I concur, the mouse lag and general sluggishness of the graphics took a huge nosedive.  Clicking the start menu, you can watch it draw upward bit by bit.

 

Setting the color quality to the lowest reduces it to at least usable for me, however it's extremely noticeable and pretty much product-breaking when quality is set any higher.